Deputy Quality manager

NHS; Liverpool; On-site; GBP 38,000 - 47,000; Full time

Job summary

A leading healthcare provider is seeking a motivated Band 6 Team Manager in Liverpool to support the delivery of the Neighbourhood Health Plan. The successful candidate will lead multidisciplinary teams focused on cancer care, screening, and community care, ensuring quality service delivery and operational efficiency. Candidates are expected to possess strong leadership skills, relevant qualifications, and experience in healthcare management. This position offers a competitive salary between £38,682 to £46,580 annually, depending on experience.

Benefits

Dedicated wellbeing team

Protected study leave

Comprehensive mentorship and induction programme

Qualifications

• Experience line managing staff in health, social care or community settings.
• Experience delivering operational services or population health programmes.
• Ability to travel across PCN sites as required.

Responsibilities

• Lead three multidisciplinary teams to support health programs.
• Ensure data accuracy and KPI achievement for various initiatives.
• Provide daily operational leadership and manage workloads.

Skills

Operational leadership

Data analysis

Clinical coordination

Quality improvement

Community outreach

Education

Degree or relevant professional qualification

Leadership or management training

Job description

Adynamic and motivated Band 6 Team Manager to support the delivery of ourNeighbourhood Health Plan and align with PCN priorities and the NHS 10-YearPlan.

Thepostholder will lead three multidisciplinary teams around PCN Delivery, CancerCare, Screening & End of Life and Older Adults & Community CareTeams. Each team will be made up of ClinicalLeadership, Care Coordinators, Social Prescribers and Health and WellbeingCoaches and support population health improvement programs includingimmunisations, cancer screening, neighbourhood health inequalities, andproactive support for vulnerable communities.

Thepostholder will be responsible for implementing the direction of work set bythe Quality Manager, ensuring that all priorities are translated into clear,actionable tasks for network teams. They will maintain continuity of day-to-dayoperations, ensuring that essential services continue to run smoothly while newinitiatives and improvements are introduced.

Thepostholder will work collaboratively with the Deputy Performance Manager todeliver contractual requirements, PCN and PHE-led priorities, and CQC-relatedperformance objectives. They willproactively identify operational risks, implement mitigation plans, andescalate concerns appropriately to safeguard service quality, patientexperience, and organisational performance.

Main duties of the job

The Deputy Quality Manager supports the delivery of high quality, compliant and data driven care across the organisation. Working under the Quality Manager, they ensure accurate performance reporting, KPI achievement and adherence to QOF, GP Specification, IIF and PCN priorities. The role contributes to quality improvement projects, completes small audits, monitors data quality and supports staff in interpreting dashboards and meeting deadlines. They oversee neighbourhood team quality activity, highlight patient safety themes and help maintain CQC readiness through evidence gathering and compliance monitoring.

The postholder supports PCN wide priorities including cardiovascular prevention, complex families, LD/SMI, multimorbidity reviews, personalised care, vaccination uptake and tackling inequalities. They assist with data collation, recall activity, screening performance and community outreach, while helping address digital exclusion and access barriers.

The role leads on workforce development, supporting induction, training, competency assessment, reflective practice and continuous learning. They maintain competency tools, provide supervision, reinforce quality standards and promote a supportive, collaborative team culture.

Other job locations:

Bentley Road Liverpool L8 0SY

Peach Street Liverpool L69 7ZL

26 Argyle Street Liverpool L1 5DL

155 Edge Lane Edge Hill Liverpool L7 2PF

2 Vauxhall Road Liverpool L3 2BG

About us

Brownlow is proud to be an exceptional employer, offering strong support for staff wellbeing through a dedicated wellbeing team and a wide range of benefits and incentives. These include protected study leave with a financial allowance and a comprehensive six-month mentorship and induction programme.

We are committed to equality, diversity, and inclusion, and aim for our workforce to reflect the diverse community we serve. We actively encourage applications from individuals who identify as having protected characteristics, particularly those with linguistic diversity, members of the LGBTQ+ community, people from Black, minority ethnic or minority faith backgrounds, and those who are disabled and/or neurodiverse. We recognise that structural and systemic barriers may discourage some groups from applying, and we welcome feedback on any such barriers so we can work to address them.

Extended access sessions will form part of your contracted hours. If you are successful at interview and are registered with any Brownlow practice, you will be required to change practices as a condition of employment.

Job responsibilities

Quality Outcomes & Compliance

Support delivery of contractual, PCN, QOF, GP Spec and IIF requirements, ensuring data accuracy and KPI achievement.

Coordinate quality improvement projects, audits and evidence collection.

Monitor data quality, coding accuracy and workflow gaps, escalating issues as needed.

Help staff interpret dashboards and understand priorities.

Feed patient safety and experience themes into improvement work.

Oversee neighbourhood team quality activity and deputise for the Quality Manager in meetings.

Maintain CQC readiness through evidence gathering and compliance monitoring.

PCN Priority Delivery & Engagement

Support PCNwide delivery of QOF, GP Spec and IIF activities.

Contribute to priorities including cardiovascular prevention, complex families, LD/SMI, multimorbidity reviews, personalised care, vaccination uptake and tackling inequalities.

Assist with data collation for performance reports, recalls, screening and enhanced services.

Support community outreach, health events and population health projects.

Help address digital exclusion and access barriers, escalating insights for targeted action.

Represent the PCN at external meetings when required.

Operational Leadership

Provide daily operational leadership across qualityrelated teams.

Linemanage Care Coordinators, Social Prescribers and Health & Wellbeing Coaches.

Ensure adherence to SOPs, protocols and recall processes.

Manage workload distribution, HR tasks, recruitment support and appraisals.

Oversee population health programmes and use of data tools to drive improvement.

Identify and escalate operational risks, workflow issues and IT problems.

Improve templates, workflows and patient communication methods.

Workforce Development & Support

Lead induction, training and competency assessment for qualityrelated staff.

Identify learning needs and support development in data interpretation, audits and communication.

Reinforce quality standards, address performance issues and promote reflective practice.

Foster a supportive team culture, monitor wellbeing and encourage crosssite collaboration.

Maintain competency frameworks, training guides and practical resources.

Provide supervision, support appraisals and promote continuous learning opportunities.

Person Specification

Experience

• Experience line managing staff in health, social care or community settings
• Experience delivering operational services or population health programmes
• Experience using data to plan, monitor or improve service delivery
• Experience supporting PCN, contractual or CQC-related priorities.
• Experience in immunisation, screening, prevention, wellbeing or community outreach.

Other Requirements

• Ability to travel across PCN sites as required
• Ability to chair meetings
• Willingness to undertake training relevant to the role
• Commitment to confidentiality, information governance and data quality

Qualifications

• Degree educated, relevant professional qualification or equivalent operational experience
• Evidence of ongoing professional development.
• Leadership or management training (e.g., ILM)

Personal Qualities

• Values driven, compassionate and patient-centred.
• Adaptable, proactive and solution-focused
• Confident in holding staff to organisational values and professional standards.
• Able to lead teams through change and drive continuous improvement
• Collaborative mindset with commitment to partnership working.

Knowledge and skills

• Ability to analyse data and translate it into actionable service improvements.
• Strong organisational and workload-planning skills
• Clear, compassionate communication skills with staff, patients and partners
• Ability to identify risks, implement mitigations and escalate appropriately.
• Understanding of NHS primary care, PCN priorities and neighbourhood models
• Knowledge of safeguarding, health inequalities and personalised care.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£38,682 to £46,580 a yearDepending on Experience