Deputy Practice Manager

Wem and Prees Medical Practice; Whitchurch; On-site; GBP 30,000 - 33,000; Full time

Job summary

A community healthcare provider in Whitchurch is seeking a motivated Deputy Practice Manager to support daily operations. This role requires strong leadership skills, with responsibilities including staff supervision, recruitment, and ensuring high-quality care delivery. Ideal candidates are proactive and adaptable, with experience in healthcare and a problem-solving mindset. The role offers a competitive salary between £30,000 to £33,000, adaptable working hours, and opportunities for professional development.

Benefits

Generous annual leave

Birthday leave

Supportive working environment

Qualifications

• Experience in managing large multidisciplinary teams.
• Experience working in a health care setting.
• Experience of successfully developing and implementing projects.

Responsibilities

• Support the Practice Manager in daily operations.
• Act as the lead for recruitment and staff appraisal.
• Manage the complaints process effectively.

Skills

Excellent communication skills (written, oral and presenting)

Excellent leadership skills

Ability to prioritize and delegate

Effective time management

Ability to network and build relationships

Ability to motivate and train staff

Education

A-level/equivalent or higher with relevant experience

Leadership and / or Management Qualification

Tools

EMIS experience

Job description

An exciting opportunity has arisen for the position of Deputy Practice Manager at Wem and Prees Medical Practice.

Remuneration is dependant on experience between £30,000 to £33,000

The advert may close early dependent on the number of applications. Closing date 21st September and interviews 25th September

The Deputy PM plays a key-role in the practice, supporting the Managing Partner in the running of the practice on a daily basis. The ideal candidate will be highly motivated, adaptable, flexible with a positive attitude, excellent interpersonal skills. Strong organisational skills, ability to multi task, remaining calm under pressure.

Acting as central point of contact for the practice team and for providing effective supervision and leadership, you will be responsible to ensure the quality delivery of day-to-day non-medical services delivered by the practice.

This is an opportunity to join general practice, work with both the clinical and non-clinical teams to improve patient outcomes and efficiency within the practice. You will have a problem solving mindset and confidence to work independently.

Knowledge of primary care and previous experience in general practice is desirable, but not essential.

We are looking for a proactive leader who can bring out the best in others, embrace change, and contribute to the ongoing development of the practice in a challenging but rewarding environment.

If you would like an informal chat about the role please email [e-mail].

Main duties of the job

You will be responsible for delegated aspects of management, including,

Supportingthe Managing Partner in the day-to-day operations of the practice, ensuringstaff achieve their primary responsibilities

Being a point of reference for the management team.

Actingas the lead for recruitment including pre-employment checks and DBS

Evaluating, organising and overseeing the staff, medical students, registrars and locum inductionprogrammes

Overseeing and embedding staff appraisal process

Leadingthe management of the clinical system, ensuring IT security and IG complianceat all times.

Ensure confidentiality, equality, and compliance with health and safety policies.

Oversee the management of the premises, including health andsafety aspects and undertake risk assessments and mandatory training asrequired

Manage the complaints process, ensuring complaints are dealt with in a timely mannerand, where necessary, escalated to the next level

Maintainthe significant event database, providing advice to staff and briefing the teamat meetings as required

Identifytrends and devise solutions to reduce risk and repeated occurrences ofsignificant events

Communicate effectively with patients, carers, and colleagues to support a positive and professional practice environment.

About us

We are a friendly, high achieving, innovative practice with two sites and a list size of just over 12,200 patients. One site is in the picturesque market town of Wem and the second a dispensing branch in the village of Prees. Both sites have convenient free parking for staff and patients.

We offer a supportive working environment and we are proud of our reputation as an excellent training practice for Registrars and Medical Students. We are a large team and currently have seven experienced GP Partners, three salaried GP's and three Advanced Clinical Practitioners.

Managed and supported by the Manging Partner you will be joining a supportive Management Team which comprises of Reception, Dispensary and Data Quality Managers.

Operating from modern premises, we are a growing team benefiting from additional PCN staff including Pharmacist, Pharmacy Tech, Physio, Cancer Care Co-ordinator and Social Prescriber.

With generous annual leave plus bank holidays we also give an extra days leave for your birthday - as a thank you to staff. With complementary tea and coffee and a store cupboard if you forget your lunch we like to look after our staff and enjoy being one big team with regular social activities throughout the year.

With Shrewsbury being only 20 mins away by road or rail we are very accessible, Chester, Birmingham and the wider motorway network are also all within an hours driving.

Job responsibilities

The following are the core responsibilitiesof the practice manager. There may be on occasion, a requirement to carry outother tasks; this will be dependent upon factors such as workload andstaffing levels.

The Assistant Practice Manager is responsiblefor:

Supporting the Practice Manager in theday-to-day operations of the practice, ensuring staff achieve their primaryresponsibilities

Providing leadership and guidance to allstaff ensuring that they adhere to policy and procedure at all times

Acting as the lead for recruitment includingpre-employment checks and DBS

Evaluating, organising and overseeing thestaff, locums, medical students and registrars induction programme

Embedding and overseeing staff appraisalprocess

Implementing and embedding an effectivepractice and staff development plan for all staff (clinical andadministrative) whilst maintaining a robust training record

Leading the management of the clinicalsystem, ensuring IT security and IG compliance at all times and responding toand resolving all local IT issues

Updating and acting as the focal point forthe practice website and social media sites

Marketing the practice appropriately toensure patient population is stable or increasing

Managing contracts for and highlightingissues with services i.e., cleaning, gardening, window cleaning etc.

Ensuring the staff implement the practicewide approach to the management of all patient services matters

Managing DNAs, providing data and planningtools coupled with liaison with referred repeat offenders

Manage the complaints process, ensuringcomplaints are dealt with in a timely manner and, where necessary, escalatedto the next level

Maintain the significant event database,providing advice to staff and briefing the team at meetings as required

Coordinating the practice diary, ensuringmeetings are scheduled appropriately

Ensuring all staff have the appropriate levelof training to enable them to carry out their individual roles andresponsibilities effectively

In addition to the primary responsibilities,the assistant practice manager may be requested to:

Deputise for the Practice Manager at internaland external meetings

Leading the Patient Participation Group

Coordination of all projects within thepractice

Identify trends and devise solutions to reducerisk and repeated occurrences of significant events

Ensure all staff are aware of the management ofthe premises, including health and safety aspects and undertake risk assessmentsand mandatory training as required including supporting the IPC lead

Support the PM in reviewing and regularlyupdating job descriptions and person specifications ensuring all staff arelegally and gainfully employed

Coordinating the reviewing and updating of allpractice policies and procedures

Person Specification

Experience

• Experience of working with the general public
• Experience of working in a health care setting
• Experience of managing large multidisciplinary teams
• Experience of performance management, including appraisal writing, staff development and disciplinary procedures
• Experience of successfully developing and implementing projects
• NHS / Primary Care General Practice experience
• Relevant health and safety experience

Qualifications

• Good standard of education with excellent literacy and numeracy skills
• Educated to A-level/equivalent or higher with relevant experience
• Leadership and / or Management Qualification
• Experience

Skills

• Excellent communication skills (written, oral and presenting)
• Excellent leadership skills
• Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
• Effective time management (Planning & Organising)
• Ability to network and build relationships
• Ability to develop, implement and embed policy and procedure
• Ability to motivate and train staff
• EMIS experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Full-time,Part-time,Flexible working,Compressed hours