Deputy Practice Manager

Morris House Group Practice; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A primary care health center in Greater London is looking for a Deputy Practice Manager to support the daily operations. The successful candidate will lead appointment management, HR responsibilities, and clinical administrative tasks while ensuring effective patient service delivery. This role is suitable for both experienced managers and motivated individuals willing to learn, offering a nurturing environment for professional development.

Qualifications

• Experience of working in a primary care environment.
• Experience with continued professional development.
• Experience working with patients from diverse backgrounds.

Responsibilities

• Support the daily running of the practice.
• Manage HR and employment law requirements.
• Lead appointment management and provide administrative support.
• Oversee clinical management and administrative tasks.
• Support effective patient service delivery.

Skills

Excellent communication skills

Effective time management

Problem solving & analytical skills

Competent in the use of Office and Outlook

Ability to work as a team member and autonomously

Education

Relevant diploma or other qualification

Grade A* to C GCSE in English & Maths

Job description

We look forward to welcoming you to our friendly and supportive practice, as we are currently recruiting for a full-time Deputy Practice Manager to complement our team to best serve our patients. We offer a nurturing environment for both experienced managers or those looking to progress. We are keen to support our staffs personal interests and their professional development so their careers can evolve.

Main duties of the job

Our team is made up of dynamic, innovative and caring people and we are looking for applicants with a similar working ethos.

This post would ideally be suitable for someone with experience, however we believe in employing the right person and would help support those with less experience, provided there is a willingness to learn. We feel there are a lot of opportunities to develop your skills and knowledge of human resource management and organisational processes.

The successful candidate should be able to prioritise their workload, have excellent communication skills with staff, and work with a high degree of accuracy. The ideal candidate should have effective time management and an ability to manage and prioritise their workload without supervision.

About us

In an environment that promotes an individuals personal and professional development, this role would be suitable for an established Assistant/Deputy Practice Manager with experience working in primary care, or a new but highly competent and motivated individual. We serve approximately 15,000 socially and culturally diverse patients and work from a large modern Primary Care Health Centre. We are a multidisciplinary team consisting of doctors, GP trainees, pharmacists, paramedics, nurses, physiotherapists and our clinical support team including GP Assistants, and are looking for an individual with a breadth of management skills to support the Practice Manager in leading our busy and high‑performing Haringey practice.

Job responsibilities

One of several key management positions within the practice, the post holder will support and be responsible to the Practice Manager by:

• Supporting the management of the day‑to‑day running of the practice by managing daily routine.
• Responsible for HR and employment law requirements within the practice.
• Leading on appointment management, providing administrative support and services to all members of the Practice Team.
• Leading on clinical management and provision of administrative support and services to all members of the Practice team (involving the management of data to and from the clinical patient database, as well as the monitoring and reporting of the data against service specifications).
• Supporting the effective delivery of patient services.
• Managing Fire, Health & Safety.
• Overseeing and providing redundancy for IM&T matters.
• Deputising as required.

While there is some task division, there will be some necessary overlaps with the Practice Manager. There will be a real need to be prepared to deal with the unscripted and the unexpected.

Authority is delegated from the Practice Manager.

Successful candidates will join on a fixed term contract, with a planned transition to a permanent contract expected on successful completion of the initial fixed‑term period.

Person Specification

Qualifications

• Relevant diploma or other qualification
• Grade A* to C GCSE in English & Maths

Experience

• Experience of working in a primary care environment
• Experience of continued professional development
• Experience of working with patients whose first language is not English and using Language Line or equivalent
• Development & review of policies and procedures

Skills

• Excellent communication skills (written and oral)
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Excellent interpersonal skills
• Problem solving & analytical skills
• Manages & prioritises workload without supervision
• Professional and personable presentation and demeanour
• Polite and confident
• Smart and well‑presented
• Flexible and cooperative
• Discreet and able to maintain confidentiality
• Problem solver with the ability to process information accurately and effectively, interpreting data as required
• High levels of integrity
• Highly motivated & innovative self‑starter
• Ability to work under pressure / in stressful situations
• Punctual and committed to supporting the team effort

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.