Deputy Practice Manager

NHS; Bedford; On-site; GBP 35,000 - 45,000; Full time

Job summary

A healthcare practice in Bedford is seeking a full-time deputy practice manager to oversee administrative functions and assist with HR matters. You will manage reception operations, support the practice manager, and deal with patient feedback. Relevant qualifications and primary care experience required. The role offers a supportive work environment and encourages professional development.

Benefits

Attractive salary and terms

Development of special interests encouraged

Friendly nursing and administrative support

Qualifications

• Experience of working within primary care essential.
• Ability to work without direct supervision and determine own workload priorities.
• Flexible to work additional hours as required.

Responsibilities

• Support the practice manager and manage reception efficiency.
• Oversee medical record management.
• Handle patient feedback and complaints.
• Assist in recruitment and training.

Skills

Administration

HR support

Patient management

Communication

Education

Relevant qualification in business management

GCSE in English and Maths

Tools

SystmOne

Job description

Queens Park Group Surgery based in Bedford are looking for a deputy practice manager to join their team on a full-time basis. Reporting to the practice and business manager, this role involved managing the administrative functions, assisting with HR matters and supporting the implementation of policies and procedures for the surgery.

Main duties of the job

• Day to day support to the practice manager.
• Ensure the efficient running of the reception, appointment bookings whilst monitoring demand.
• Oversee medical record management.
• Point of contact for queries.
• Attend meetings as required.
• Manage any patient feedback and/or complaints.
• Assist in recruitment, inductions and training.
• Manage rotas and absence management.
• Monitor compliance.
• Visit other sites once a month.

About us

We are a very long-established practice working across two sites in Bedford, looking after 12,500 patients. We are also care-taking another local practice in Bedford, with a list size of 9,000 patients.

• SystmOne clinical system
• Rated Good by CQC
• High QOF achievers
• Friendly nursing and administrative support
• Development of special interests encouraged
• Attractive salary and terms and conditions
• 6 months mutual assessment period

We are active members of our primary care network and we welcome collaborative working. Our vision is progressive, we are actively looking for new opportunities and we are a training practice. We grow our own staff and are developing advanced nurse practitioners and healthcare support workers. Bedfordshire is a great location and has a reputation for excellent schools, beautiful villages and countryside, close to Milton Keynes for shopping, and 35 minutes from London by train.

Job responsibilities

If you would like to find out more information about thisrole, please see the attached job specification.

Person Specification

Qualifications

• A relevant qualification in business management, or equivalent qualification or experience.
• GCSE or equivalent, English, Maths.

Experience

• Experience of working within primary care essential.
• Experience of SystmOne.
• Ability to work without direct supervision and determine own workload priorities.
• Flexible to work additional hours as required.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Depending on experience- depending on experience