Deputy PACS and RIS Manager

Cwm Taf Morgannwg University Health Board; Bridgend; On-site; GBP 30,000 - 40,000; Full time

Job summary

A prominent health board in Wales seeks an IT Support Specialist to provide essential 1st and 2nd line support. The role involves managing the Picture Archive and Communications System (PACS) and Radiology Information System (RIS), as well as working closely with clinical and IT teams to deliver high-quality service. The successful candidate must have strong IT admin and troubleshooting skills, excellent interpersonal abilities, and a commitment to fostering collaborative relationships across Health Board operations. This position requires a physical presence on-site, ensuring robust user support and training.

Benefits

Leading pension

Generous leave

Flexible work

Career growth

Ongoing learning and development

Qualifications

• Excellent IT admin and troubleshooting skills required.
• Experience in IT and systems support for hardware and software.
• Ability to build relationships with clinical and non-clinical staff.

Responsibilities

• Provide 1st & 2nd line IT and system support.
• Manage Picture Archive and Communications System (PACS) / Radiology Information System (RIS).
• Coordinate and provide training for users.

Skills

IT admin skills

Troubleshooting skills

User support

Communication skills

Job description

Overview

An exciting opportunity has arisen within the PACS Team at the CTMUHB for an enthusiastic and energetic individual with excellent IT admin and troubleshooting skills.

In the course of duties, the successful candidate will (amongst many other duties) provide 1st & 2nd line IT and system support to Health Board users for hardware and software solutions, carry out IT Admin duties, liaise with suppliers and IM&T colleagues to determine & implement fixes & support the PACS Manager with ongoing projects.

Key relationships will be with clinical & non-clinical staff of all levels, from across the Health Board & the wider local health economy, as well as IM&T Colleagues & external suppliers.

The role requires a physical presence on site where there is an element of face-to-face user support. The main office is on the Princess of Wales site, and the post holder will go to other sites as required.

The post holder will be responsible for the day-to-day management of Picture, Archive and Communications System (PACS) / Radiology Information System (RIS) and associated systems that provide services to Radiology and users across CTMUHB, and will lead the ongoing development and support of these systems in collaboration with the PACS manager / Radiology. As part of the PACS/RIS team they will be responsible for providing support to the clinical and administrative users throughout the Health Board.

This will require building excellent relationships with systems suppliers and colleagues in Digital Data and Technology and clinical departments to ensure that the systems support timely delivery of services across the health community. The role includes administration and monitoring of these systems to ensure they are delivering optimal performance, working in clinical areas to resolve problems and coordinating and providing training for staff to ensure that users maximise the benefits provided by the systems.

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales's largest employers.

Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.

CTM's location offers the best of South Wales, just 20 minutes from Cardiff's vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.

Our CTM 2030 Strategy—Our Health, Our Future—focuses on uniting our region around shared health and wellbeing goals.

Values

• We listen, learn, and improve
• We treat everyone with respect
• We work together as one team

Benefits

CTM employees enjoy benefits including a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.

Work Environment

At CTM, you'll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.