Deputy Operations Manager

NHS; Swindon; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare provider in Swindon is seeking a dedicated individual to support the Operations Manager. The role involves assisting in the management of reception services and administrative tasks. Ideal candidates will have experience in a GP practice and strong organizational skills. This full-time position offers a competitive hourly wage ranging from £15.69 to £16.16 based on experience.

Benefits

NHS Pension

Support & mentoring for training

Competitive Salary

Qualifications

• Essential understanding of health and safety in the workplace.
• Ability to maintain confidentiality regarding patient information.
• Flexibility and adaptability are critical.

Responsibilities

• Support the Operations Manager in daily practice management.
• Assist in administration duties including processing medical reports.
• Provide courteous and efficient reception service to patients.

Skills

Knowledge and experience of GP practice

Organisational skills

Motivational approach to team leadership

Ability to work under pressure

Good communication skills

Education

Experience leading a team

Tools

SystmOne

Job description

Overview

Job Summary

Job Holders Objectives: To support the Operations Manager in management of the day to day running of the practice, ensuring the practice objectives are met. The main purpose of the job is to assist the Operations Manager in the operation of effective customer friendly reception services and efficient clerical services within the practice.

Responsibilities

• To assist the Operations Manager in ensuring adequate cover is provided in reception (this may mean undertaking extra duties as required)
• To undertake administration duties as required including the processing of medical reports and producing appropriate invoices
• To assist in the induction of new reception/administration staff in conjunction with the Operations Manager
• To assist the Operations Manager in ensuring all clerical duties are undertaken to the highest standard and completed in a timely and accurate manner
• To attend and contribute to reception meetings
• To undertake training as required for the purpose of the job
• To assist and direct patients in accessing the appropriate service or healthcare professional
• To provide a courteous, efficient and effective reception service to all patients, staff members and outside bodies
• To ensure effective communication between patients and all members of the primary health care team
• To maintain and monitor the practice appointments system
• To collate, process and record information in accordance with practice procedures

About Us

Brunel PCN5 consists of 5 practices - Victoria Cross Surgery, Lakeside Practice, Eldene Surgery, Abbey Meads Medical Practice and Penhill Surgery. The culture is encouraging, supportive, forward thinking and there is a commitment to continually improving the quality of healthcare focusing on its patients.

We currently have an excellent clinical team which includes: GPs, Clinical Nurse Managers, Practice Nurses, Paramedic Practitioners, Advanced Nurse Practitioners /Prescribers, Health Care Assistants, Clinical Pharmacists, Mental Health Nurse, First Contact Physiotherapist, Health & Wellbeing Coach and Social Prescribers

The Practice Offers The Following

• High QOF Achievement, CQC rating - good
• SystmOne clinical system
• Specific Clinics for Chronic disease Management/Minor Operations/Coil & Implants/Steroid Injections
• NHS Pension
• Support & mentoring available for further training
• Competitive Salary

Details

Date posted: 15 September 2025

Pay scheme

Other

Salary £15.69 to £16.16 an hour depending on experience

Contract Permanent

Working pattern Full-time

Reference number A0752-25-0089

Job locations Abbey Meads Medical Practice, Elstree Way, Swindon, SN25 4YZ

Job Description

Job responsibilities

Competences Required

• Knowledge and experience of GP practice, in particular reception
• Organisational skills
• Motivational approach to team leadership
• Ability to work under pressure
• Ability to delegate as appropriate
• Confident and mature outlook
• Ability to work on own initiative
• Good communication, written and oral, presentation skills
• Attention to detail
• IT and keyboard skills
• Ability to follow and give instructions carefully
• Courteous and efficient reception skills
• Understanding of the need to maintain absolute confidentiality
• Clear understanding of the importance of health and safety in the workplace
• Flexibility
• Adaptability
• Calm and reassuring manner
• Ability to defuse potentially difficult situations encountered by the practice team
• Pro-active support of other team members as appropriate, to ensure the smooth running of reception

Daily Contacts

• Partners and other staff
• Patients and their representatives
• Health Visitors, Community Nurses and other attached staff
• Primary Care Trust and Hospital Trust staff
• Staff from Social Services
• Insurance companies and solicitors
• Suppliers

Health & Safety

• The post holder will be expected to promote the safety and well being of staff and patients, as defined in the practice Health and Safety Policy, and will report any untoward occurrences or concerns.
• The post holder will ensure that patients, other staff and members of the public are not put at risk by any omission or action on their part.

Confidentiality

• In the course of performing these duties the post holder will have access to confidential material about patients, staff and the practice as a business organisation. All such information is to be treated as confidential.
• On no account must information relating to identifiable patients be divulged to anyone other than authorised persons, for example, medical, nursing or other professional staff, as appropriate, who are concerned directly with the care, diagnosis and/or treatment of the patient.
• Breach of this confidence may result in dismissal.

General

The above duties are neither exclusive nor exhaustive and the post holder may be required to take on other duties appropriate to the role.

The Senior Partner/Practice & Business Manager/Operations Manager reserves the right to amend this job description in consultation with the post holder.

Qualifications

Essential

• Knowledge and experience of GP practice
• Experience leading a team

Desirable

• Experience using SystmOne

Compliance

Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration: Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Employer details: Victoria Cross & Eldene Surgery, Abbey Meads Medical Practice, Elstree Way, Swindon, SN25 4YZ

Employer's website: https://victoriacrosssurgery.co.uk/

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