Deputy Operational Business Manager

Bolton NHS Foundation Trust; Clitheroe; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading healthcare provider in Clitheroe is seeking two Deputy Operational Business Managers within the Surgery Division. This full-time role involves operational management of various clinical services, ensuring national and local standards are met. Candidates should demonstrate leadership, excellent communication skills, and a commitment to improving patient experience. The ideal candidates will have a solid background in operational management within a healthcare setting and a strong focus on quality and service development.

Qualifications

• Demonstrable experience in operational and performance management.
• Proven skills in service development and quality management.
• Ability to manage financial and resource effectively.

Responsibilities

• Manage operational delivery of clinical services within the Surgery Division.
• Lead on delivery of national and local standards.
• Problem-solve and implement sustainable solutions for service improvement.

Job description

Full time 37.5 hours per week. Permanent post.

We are looking to recruit 2x Deputy Operational Business Managers within the Surgery Division here at Bolton.

The Deputy Operational Business Manager is a full time position reporting to the Operational Business Manager. The post holder will be responsible for the operational management of a range of clinical services. Specific operational patch will be dependant upon applications and skillset. Potential services for which the job role will be responsible will be any of: General Surgery, Breast Services, Urology, Head & Neck Services. The Deputy Operational Business Manager is responsible for the delivery of national and local access and quality standards, service development, complaint management and delivery of Income and Cost Improvement Programmes.

The post holder will be expected to exercise initiative, prioritise conflicting work demands and communicate effectively with the multi‑disciplinary team, as well as internal and external departments, to deliver the highest quality of care for our patients.

The post holder will lead on delivery of national and local standards and will lead on projects to improve service delivery and patient experience. The post holder will need to problem‑solve as appropriate, and develop and implement sustainable solutions in conjunction with clinical and administrative colleagues.

• Operational and Performance Management
• Service development
• Risk and quality management
• Financial and resource management
• Workforce management

We are committed to recruiting staff who demonstrate the core values and behaviours of the Trust and who are committed to the delivery of high quality services for patients, their families and our staff.

Our Values

Vision We have a plan that will deliver excellent health and care for future generations, working with partners to ensure our services are sustainable. We make decisions that are best for long‑term health and social care outcomes for our communities.

Openness We communicate clearly to our patients, families and our staff with transparency and honesty. We encourage feedback from everyone to help drive innovation and improvements.

Integrity We demonstrate fairness, respect and empathy in our interactions with people. We take responsibility for our actions, speaking out and learning from our mistakes.

Compassion We take a person‑centred approach in all our interactions with patients, families and our staff. We provide compassionate care and demonstrate understanding to everyone.

Excellence We put quality and safety at the heart of all our services and processes. We continuously improve our standards of healthcare with the patient in mind.

For further details / informal visits contact:
• Name: Rosie Connor
• Job title: Deputy Divisional Director
• Email address: [e-mail]
• Telephone number: 01204 390390 Ext 143617