Deputy Manager

Thames Reach; Greater London; On-site; GBP 40,000; Full time

Job summary

A leading charity organization in London is seeking a Senior Practitioner to manage a team, support unemployed individuals in achieving employment goals, and lead initiatives that promote independent living. The candidate should possess excellent leadership, interpersonal skills, and experience in providing employment support. They will have the opportunity to develop within an organization committed to fighting homelessness and fostering a diverse workforce.

Benefits

Generous holiday allowance

Pension contributions

Excellent development opportunities

Wellbeing support

Life assurance

Discount card and loans

Qualifications

• Experience of leading a high-performing team.
• Knowledge and experience of providing support for employment.
• Strong IT skills to manage caseload and interpret data.

Responsibilities

• Manage a team of Employment Support Workers.
• Compile and submit performance reports.
• Provide high-quality support to unemployed people.
• Manage an active caseload providing employment coaching.
• Develop partnerships with external organizations.
• Stay updated with labour market trends.

Skills

Leadership skills

Interpersonal skills

IT and administration skills

Time management skills

Problem-solving skills

Job description

Role: Senior Practitioner – Southwark Works

Salary: £39,518 per annum

Hours: 37.5 per week

Location: Camberwell – London

Closing date: 25/01/2026

Interview date: 06/02/2026

Whatever your experience of street homelessness and its impact on people’s lives – personal or professional – when you join the Thames Reach team as a Senior Practitioner, we will make the best use of all your understanding, compassion and commitment.

About us

Thames Reach runs projects and services that help to end homelessness in and around London. We work directly with homeless people on the streets and in hostels. We work to prevent vulnerable people from becoming homeless. We help formerly homeless people get their lives back on track. We help people find work and access training and volunteering opportunities.

Is our mission easy? No, but we never give up on people. Last year we helped more than 15,000 people.

Is our work rewarding? Yes, in every sense. We’re listed as one of the top 100 Best Workplaces in the UK. There’s no better place to develop or transfer your skills and build a fulfilling career.

About this role

We are looking for a Senior Practitioner to join the Southwark Works Team.

Prevention services support vulnerable people by providing them with skills, housing advice, accommodation, and tenancy sustainment support. All these services to help people transition towards leading independent lives.

We will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions.

Responsibilities

• Manage a team of Employment Support Workers, providing regular supervision and leadership on a day-to-day basis
• Compile and submit performance reports, carry out regular project evaluations, analysing data and presenting reports
• Provide person-centred and high-quality support to people in Southwark who are unemployed, supporting them to find work
• Manage an active caseload of clients, providing employment coaching support to help people achieve their employment goals
• Develop and maintain strong working partnerships with other managers and departments within the company, and with external organisations such as Southwark Council, Jobcentre Plus, GP practices, employment services, training providers, and community organisations
• Keep up to date with local and national labour market trends, education/training opportunities, welfare benefit changes, and employment law in relation to people with mental health conditions

Qualifications

• Knowledge and experience of providing support to people to find employment
• Experience of leading a high-performing team
• Excellent interpersonal skills and the ability to build and develop relationships with employers and other stakeholders
• Strong IT and administration skills, the ability to manage a caseload, record evidence and interpret data
• Effective time management skills to manage competing demands
• Experience in working creatively and problem solving to tackle obstacles

Benefits

• Generous holiday allowance – 29 days per year plus 8 public holidays (pro rata).
• Pension – we contribute 6.5% to your pension when you contribute 1.5%.
• Excellent development opportunities – career progression, regular supervision and appraisals, and learning programmes to support your career with Thames Reach.
• Wellbeing support – our 24/7 employee assistance programme and opportunities for TOIL.
• Life assurance – four times your annual salary and critical illness cover.
• Other benefits including a blue light discount card, interest free season ticket and cycle to work loans.

EEO Statement

Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.

Application

To apply visit our website and complete our application form.

For further information please contact Jo Hayward, Senior Practitioner at [e-mail]

Safeguarding

Thames Reach is committed to safeguarding. Applicants must be willing to undergo pre-employment screening appropriate to the post, including, but not limited to checks with past employers and the Disclosure and Barring Service. Having a criminal record will not exclude you from applying but you will be asked to provide further details as most posts are considered exempt from the Rehabilitation of Offenders Act 1974.