Deputy Manager

Paul Smith; Greater London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A luxury retail brand based in London is seeking a Deputy Manager to join their Albemarle Street shop. In this role, you will be responsible for driving a high standard of customer experience, leading customer relationship management strategies, and creating tactical initiatives to meet financial targets. The ideal candidate will have a strong retail management background and experience leading a successful team. This position offers competitive bonuses and generous employee benefits, including a significant clothing allowance and healthcare support.

Benefits

Rewarding Managers Bonus Scheme

Generous seasonal clothing allowance

60% discount on products

Access to exclusive sample sales

Wellbeing support for you and your family

Private medical insurance

33 days annual leave inclusive of Bank Holidays

Qualifications

• Management experience in a fashion/retail environment.
• Ability to lead and motivate a team.
• Strong interpersonal skills and ability to build relationships.
• Experience in driving sales and interpreting financial data.

Responsibilities

• Drive high luxury standard customer experience.
• Lead CRM strategy and develop loyal client base.
• Achieve and exceed financial targets.
• Manage stock and inventory effectively.
• Ensure operational excellence in compliance with policies.
• Collaborate with Visual Merchandising team.

Skills

Team leadership

Customer service excellence

Retail management

Product knowledge

Sales strategy development

Job description

Deputy Manager - Full-Time - Mayfair Paul Smith•London

We have an exciting opportunity to join our Albemarle Street shop as Deputy Manager. As Deputy Manager you should embody and demonstrate our retail values to define an iconic customer experience. You will support to achieve and exceed set financial targets and operational efficiencies. You will encourage your team to have fun while learning about our customers, environment, and team.

What's in it for you:

• Rewarding Managers Bonus Scheme
• Generous seasonal clothing allowance
• 60% discount on Paul Smith products
• Access to exclusive sample sales
• Wellbeing support through Retail Trust for you and your family
• Private medical insurance with Vitality Health
• 33 days annual leave inclusive of Bank Holidays with an option to buy or sell an extra 5 days holiday annually.

If you like the sound of what you’ve read so far, find out more about our company culture and the full list of benefits we can offer you.

The Role:

• Driving customer experience and the service proposition to a high luxury standard.
• Leading and measuring a CRM strategy, in partnership with Senior Management and the Marketing team, to build a loyal client base whilst leveraging all clienteling tools.
• Developing, implementing, and reviewing strategic and tactical initiatives to achieve and exceed set financial targets.
• Supporting the Shop Management on initiatives to achieve and exceed set financial targets.
• Encouraging excellent product knowledge, defining in-store product training, and ensuring this is consistently shared with customers through storytelling to convert to sales.
• Manage stock and inventory through cycle counts and stock takes, to ensure fulfilment of sales to customers across all channels.
• Ensuring operational excellence with all relevant documents relating to payroll, team scheduling, sales reporting, HR, Facilities and Health and Safety are actioned and in line with Paul Smith policies and procedures.
• Collaborating with the Visual Merchandising team to establish the best visual presentation and retail standards.

About you:

• High level interest in the Paul Smith brand; Passion for style and fashion and retail in general.
• Self-motivated & enthusiastic; ability to lead a team and motivate others.
• Confident with the ability to deal with people at all levels; ability to build effective working relationships both internally and externally.
• Displays initiative and is creative. Flexible & adaptable, collaborative.
• Ability to be an ambassador for Paul Smith. Smart appearance and individual
• Interest and knowledge of current trends in music, arts and culture.

Who you are:

• Management experience in fashion / retail environment. Knowledge at increasing key performance measures and sales.
• A great people manager, able to coach, nurture and develop to achieve the best results within.
• Ability to drive and develop sales; ability to interpret financial sales related data.
• Experience creating best visual standards and practices in store.
• Excellent proven retail operational skills & standards. Keen eye for attention to detail.
• Experience with all processes, including HR & Health & Safety.

At Paul Smith, we celebrate and encourage applications from all walks of life into our growing workforce. We are committed to empowering people from any background, belief system, or ethnicity, offering an inclusive environment where talent is recognised and valued.