Deputy Manager

Boots Opticians; Leicester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A retail healthcare company in Leicester is seeking a Deputy Manager for their Online Prescription Service Centre. This role involves leading operational activities, working with local stakeholders, and ensuring exceptional service delivery. Applicants should have strong leadership skills and experience in a healthcare environment. The role offers a collaborative atmosphere and commitment to professional development. Competitive benefits include a retirement savings plan and discretionary bonuses.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced leave pay and gift card

Flexible benefits scheme

Access to free counselling services

Qualifications

• Experience leading managers and dealing with HR issues.
• Proven ability to translate strategy into effective execution.
• Commitment to continuous learning and professional development.

Responsibilities

• Lead the operational running of the department.
• Inspire teams and interpret data to respond to customer needs.
• Work with local stakeholders to deliver outstanding service.

Skills

Experience leading managers who lead teams

Experience leading teams and dealing with HR issues

Understanding of translating strategy into execution

Ability to impact and deliver KPIs

Collaborative, people-focused approach

Problem solving in a healthcare environment

Education

Pharmacy Advisor qualification NVQ2 (or equivalent)

Job description

Job Description

We have an exciting opportunity for a Deputy Manager to join our team within the Boots Online Prescription Service Centre, where you'll have the chance to make a real difference to our customers' and patients’ lives. This Deputy Manager position is in a great location as it is based in Leicester city centre. The operation fulfils online prescription orders for patients nationally which are delivered to patients via postal service.

You will lead the operational running of the department and will work in partnership with local stakeholders to enable delivery of this outstanding level of service to patients nationally. Reporting to the Operations Manager and with a leadership team in your store to support you, you will be responsible for delivering a strong trading performance underpinned by an exceptional operational platform.

You will also inspire your teams to engage with new priorities across the business, and will interpret data, trends and insights to work at pace and react to the changing needs of the customer.

What you’ll need to have

• Experience leading managers who lead teams
• Experience leading teams and experience with dealing with HR issues
• Clear understanding of how to translate strategy into effective execution that drives high performance.
• Understand, impact and deliver KPI's
• Ability to operate at pace, adapting quickly to evolving business priorities.
• A collaborative, people-focused approach, thriving in team-oriented environments.
• Commitment to continuous learning and professional development.
• Experience with problem solving in a healthcare environment with a focus on getting it right for your customers.

It would be great if you also have

• Completed a Pharmacy Advisor qualification NVQ2 (or equivalent)
• Experience working within community pharmacy

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Please note, any salary estimates given on third‑party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it's with you, we change for the better.

What's next

If you apply for this role, you will be invited to take a timed online assessment, if you require any adjustments and assistance with this please contact us. Once you have completed the assessment, our team will review your application and be in touch to update you.

We are always open to discussing possible flexible working options and what this may look like for you, including job share and reduced hours. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

Business Area

Retail

Function

Retail Management, Store Colleagues

Keywords

Retail, Stores, Management, Customer, Assistant Manager, Customer Service, Manager, FMCG, Store Leadership, Sales, Retail Sales, Trainee

Hours per week

37.5

Latitude,longitude 1

52.635049443,-1.131763321

Shift Pattern to display to candidates (displayed externally). Please select one:

Weekdays and Weekends

Airport

No

Hours per week

Over 35 hours per week

Company

UK Stores

Division

16 - United Kingdom

Should this vacancy be excluded from being posted onto the Boots.jobs career site?

No

Region

6 - East

Area

152 - North Leicestershire

Store

2167 - Gallowtree Gate

Req Posted Date

27-Nov-2025

County

Leicestershire

Country

UK

Post Code

LE1 1DD

Source

Boots