Deputy Manager

NFP People Limited; Brighton; On-site; GBP 33,000 - 39,000; Full time

Job summary

A leading charity in Brighton is seeking a Deputy Manager for its mental health services. This role involves delivering high-quality support for individuals with mental health diagnoses and managing service delivery, staff, and partnerships. Candidates should have experience in support services, a strong understanding of housing management, and the ability to lead a team effectively. Competitive salary and extensive benefits are offered, including generous holiday allowance.

Benefits

5.5% stakeholder pension scheme

Medical cash plan with Medicash

Access to Learning & Development platform

Employee assistance helpline

Cycle-to-work scheme

28-day bus pass

Generous holiday allowance

Qualifications

• Experience working in mental health support services.
• Knowledge of psychologically informed environments and trauma-informed care.
• Experience in staff management and supervision.

Responsibilities

• Oversee service delivery and staff development.
• Coordinate referrals and client move-on processes.
• Work with mental health partners to provide structured support.

Skills

Experience in support services for people with mental health

Knowledge of trauma-informed care

Staff management and leadership experience

Understanding of housing management

Knowledge of safeguarding legislation

Ability to report on key performance targets

Job description

Overview

Deputy Manager

We are looking for a Deputy Manager to work within our mental health services with a wonderful charity combating homelessness and marginalisation across Sussex.

Position: Deputy Manager
Location: Brighton, East Sussex
Salary: £33,899 plus additional pay for on-call duties
Contract: Full Time - Permanent
Hours: 37 hours per week

Closing Date: 11:59pm on Tuesday 14th October 2025

About the role

As Deputy Manager, you will play a vital role in delivering high-quality support, an innovative high-support service providing accommodation and intensive one-to-one and group support for 20 individuals with mental health diagnoses, dual diagnosis, and complex needs.

You will work in a psychologically and trauma-informed way, promoting recovery, growth, and empowerment to help clients move on to lower support accommodation. Supporting the Operational Manager, you will oversee service delivery including staff development, referrals and move-on, health and safety, housing management, budgets, and partnership working. You will also provide day-to-day guidance and line management to the team, ensuring staff wellbeing and continuous improvement across the service.

Responsibilities

• Assist with the coordination of referrals and client move-on, ensuring agreed timelines and minimising void loss
• Report to commissioners and partner agencies, contributing to service reviews and reports
• Work alongside Sussex Partnership NHS Foundation Trust to provide structured, recovery-focused support
• Undertake line management responsibilities including regular supervision, appraisals, and reflective practice with staff
• Deputise for the Operational Manager in their absence
• Support policy reviews, risk assessments, and health & safety within the project
• Participate in the management on-call system

About you

To be successful in this role, you will need to align with the values of the charity and bring both compassion and leadership.

• Experience of working in support services for people with mental health and complex needs
• Knowledge of psychologically informed environments and trauma-informed care
• Experience of staff management and leadership, including performance, supervision, and wellbeing support
• Strong understanding of housing management and health & safety in a residential setting
• Knowledge of safeguarding, Care Act legislation, and mental health frameworks
• Ability to deliver, monitor, and report on key performance targets (service, staff, client, financial)

In return

The charity is proud to have Gold Accreditation from Investors in People, be a Disability Confident employer, and part of the Mental Health at Work commitment.

• 5.5% stakeholder pension scheme and life assurance
• Medical cash plan with Medicash
• Access to Learning & Development platform
• Free and confidential employee assistance helpline
• Cycle-to-work scheme
• Free 28-day Network Saver Brighton bus pass (new starters)
• Generous holiday allowance (starting at 27 days and rising to 32 with service)
• Opportunities to participate in wellbeing and fundraising activities throughout the year

We are an equal opportunities employer, committed to equality, inclusion, and diversity. Applications are welcomed from individuals with lived experience. Please let us know if you require any reasonable adjustments if invited to interview.

Please Note: An Enhanced with Adults DBS check will be required for this role.

You may be interested in this role if you have experience in the following areas: Service Manager, Supported Living, Housing and Tenancy Management, Complex Needs Services, Social Housing, Mental Health Support, Homelessness, Outreach, Crisis Services, or Care and Support. #INDNFP

This role is being advertised by NFP People on behalf of the organisation.