Deputy Manager

Halfords; Birmingham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading retail company is seeking a Deputy Manager for their Birmingham store. This role is pivotal in ensuring operational excellence and providing outstanding customer service during the Store Manager's absence. Candidates should have managerial experience in retail, with a proven ability to meet sales targets and enhance team performance. Key responsibilities include driving sales, managing store operations, and fostering a customer-centric culture. This position offers a dynamic work environment focused on team success and customer satisfaction.

Qualifications

• 1 year of managerial experience in a retail sales environment.
• Proven track record in coaching and managing teams.
• Strong understanding of compliance and operational standards.
• Ability to meet sales targets and deliver excellent customer metrics.

Responsibilities

• Lead by example to foster a customer-centric culture.
• Drive sales performance and maintain high service standards.
• Manage daily store operations and compliance.
• Schedule and manage labor effectively.
• Provide coaching to enhance team performance.

Skills

Customer centricity

Coaching

Sales target achievement

Communication skills

Microsoft Office proficiency

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Job Description

As a Deputy Manager, you will play a crucial role in our management team, ensuring the smooth of our retail store in the Store Manager's absence. At Halfords, we prioritise our core values and are committed to delivering exceptional customer service in a dynamic, fast-paced environment.

Key Responsibilities:

<>Lead by example to foster a customer-centric culture.
• Drive sales performance and maintain high service standards.
• Manage daily store operations, including compliance with health and safety and retail standards.
• Schedule and manage labor effectively.
• Provide on-the-spot coaching to enhance team performance and customer experience.
• Celebrate team successes and create an inclusive atmosphere.

What Were Looking For:

• A year of managerial experience in a retail sales environment.
• Proven track record in coaching and managing colleagues.Strong understanding of compliance and operational standards.
• Ability to meet sales targets and deliver excellent customer metrics.
• Commercial acumen and awareness of industry trends.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Word, Excel, and PowerPoint, with a willingness to learn our systems.

We recognise that everyone has different needs, which is why we offer a range of rewards and be...