Deputy Head of Operations

Hampshire and Isle of Wight Healthcare NHS Foundation Trust; Basingstoke; On-site; GBP 47,000 - 55,000; Full time

Job summary

A regional healthcare provider is seeking an experienced Deputy Head of Operations to join their Primary Care team in Basingstoke. This key leadership role involves supporting operational management across primary care services to ensure high-quality patient care. The successful candidate will drive service improvements, lead workforce planning, and collaborate with clinical teams. An ideal applicant will have substantial experience in healthcare operations and a commitment to enhancing patient experiences. Join to make a meaningful impact in the community and ensure efficient service delivery.

Qualifications

• Demonstrable experience in healthcare operations or service management, ideally within primary care or community settings.
• Strong leadership, organizational, and communication skills.
• Ability to manage competing priorities and deliver results in a fast-paced environment.
• Commitment to continuous improvement and enhancing patient experience.

Responsibilities

• Provide operational leadership and management across designated primary care services.
• Support the development and implementation of service improvement plans, ensuring alignment with organizational priorities.
• Lead on workforce planning, rota management, and performance monitoring.
• Work collaboratively with clinical and non-clinical colleagues to ensure patient-centred care and efficient service delivery.
• Deputise for the Head of Operations as required, representing the service at internal and external meetings.

Skills

Leadership

Communication

Organizational skills

Education

Experience in healthcare operations or service management

Job description

Go back Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Deputy Head of Operations

The closing date is 01 February 2026

We are seeking an experienced and motivated individual to join our Primary Care team as Deputy Head of Operations. This is a key leadership role, supporting the Head of Operations in the delivery of safe, effective, and high-quality services across our primary care portfolio.

We have two roles available:

• One based at Medina on the Isle of Wight
• One based at Shakespeare Road in Basingstoke

As part of the leadership team, the post holder will support the Head of Operations in delivering high-quality, safe, and efficient primary care services. This role provides operational leadership, ensures compliance with national standards, drives service improvement, and supports workforce development across the primary care practice.

You will be the management and leadership point of contact on site to resolve issues as they arise and competently escalate appropriate concerns to senior leaders as required. You will enable primary care to meet its agreed contractual and organisational aims and objectives within a safe, high quality, sustainable, efficient, and effective working environment and ensuring staff are trained and supported to reach these goals.

The post holder will be required to collate, analyse and evaluate activity and performance delivery preparing reports with supporting evidence identifying areas for improvement. Implementing change where identified improvements are agreed, monitoring and evaluating the impact of change.

Main duties of the job

• Provide operational leadership and management across designated primary care services.
• Support the development and implementation of service improvement plans, ensuring alignment with organisational priorities.
• Lead on workforce planning, rota management, and performance monitoring.
• Work collaboratively with clinical and non-clinical colleagues to ensure patient-centred care and efficient service delivery.
• Deputise for the Head of Operations as required, representing the service at internal and external meetings.

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.

Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.

We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.

Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence.

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Person Specification

Qualifications

• Demonstrable experience in healthcare operations or service management, ideally within primary care or community settings.
• Strong leadership, organisational, and communication skills.
• Ability to manage competing priorities and deliver results in a fast-paced environment.
• Commitment to continuous improvement and enhancing patient experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

£47,810 to £54,710 a year based on full time hours