Deputy Head of Capacity

Telemedicine Clinic; Greater London, Reading; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading telemedicine service provider is seeking a Deputy Head of Capacity to oversee workforce planning and scheduling for radiologists. The ideal candidate will have experience in healthcare capacity management, strong Excel skills, and leadership abilities. You will manage a small team and collaborate with various departments to ensure high service levels. This position offers a hybrid working model with opportunities for career development in a diverse environment dedicated to enhancing patient care.

Benefits

Career development opportunities

Hybrid working model

Supportive culture

Qualifications

• Experience in workforce planning, ideally in healthcare.
• Strong analytical and Excel skills.
• Fluent in English, written and spoken.

Responsibilities

• Lead and develop a team of Capacity Planners.
• Oversee scheduling aligned with demand forecasts.
• Build relationships with radiologists for effective scheduling.

Skills

Workforce planning

Capacity management

Excel proficiency

English fluency

Team leadership

Job description

Deputy Head of Capacity

About TMC

Telemedicine Clinic (TMC), part of Unilabs since 2017, is a European leader in teleradiology and advanced diagnostics. We support more than 130 radiology departments across the UK, Sweden, Denmark, and Norway, and our 300+ specialised radiologists report over 800,000 cases annually. Our mission is to improve patient care through high-quality, timely radiology reporting delivered with operational excellence.

At TMC, we combine the professionalism of a healthcare organisation with the agility of a tech-enabled services provider. We are a diverse, international and values-driven organisation that believes in collaboration, innovation, and doing business with care and integrity.

The Opportunity

We are seeking a Deputy Head of Capacity to lead and optimise the workforce planning and scheduling of our radiologists, ensuring we can deliver an exceptional service to our clients with strong turnaround times (TAT) and high service levels.

This is a key operational leadership role, managing a team of two Capacity Planners and acting as a central link between Operations, Business Units, and medical teams. You will ensure that radiologist capacity is aligned to demand, forward planned, and utilised efficiently to deliver a reliable, scalable service.

Key Responsibilities

Leadership & Team Management

• Lead, coach and develop a team of two Capacity Planners, ensuring the delivery of high-quality daily, weekly and monthly scheduling and planning activities.
• Set priorities, ensure workload distribution, and build a high-performance, service-focused team culture.
• Promote continuous improvement mindset, best practice sharing and process consistency.

Capacity Planning & Scheduling

• Oversee the scheduling of radiologists to ensure optimal capacity coverage, aligned to demand forecasts and service level targets.
• Ensure visibility of mid- and short-term capacity risks and proactively recommend solutions.
• Manage radiologist holiday and leave planning to ensure adequate service coverage.
• Respond to ad-hoc volume or service requests, balancing client service with resource availability.

Stakeholder & Relationship Management

(“Medium” level radiologist contact as agreed)

• Build strong working relationships with radiologists, fostering trust and transparency regarding capacity and scheduling matters.
• Work collaboratively with Business Units, Operations and Medical leadership to anticipate capacity needs and resolve service or planning escalations promptly.
• Participate in onboarding processes for new radiologists in relation to capacity and scheduling.

Operational Excellence & Reporting

• Maintain accurate capacity data, contact lists and schedule information.
• Monitor performance indicators (TAT, accessibility, utilisation, WS usage) and highlight capacity constraints or risks.
• Support the adoption of new tools, automation and process improvements within capacity management.
• Contribute to audits, gap analyses and reporting to drive data-based decisions and operational improvements.

What We’re Looking For

Experience & Skills

• Previous experience in workforce planning, scheduling or capacity management, ideally within a healthcare, medical, or 24/7 service environment.
• Strong Excel and analytical skills.
• Fluent English (written and spoken).
• Experience leading or coaching others is highly desirable.

Competencies

• Leadership & Teamwork – able to motivate, develop and guide others.
• Communication – clear, professional, empathetic communicator.
• Problem‑Solving & Decision‑Making – proactive, structured and solutions‑focused.
• Customer & Service Orientation – calm under pressure, focused on service delivery.
• Technical Aptitude – comfortable with new systems, data and process optimisation.

Why Join TMC?

• A mission‑driven organisation improving patient care across Europe
• A diverse and international team with a collaborative, supportive culture
• Hybrid working model (1‑2 per week in our Reading office), with flexibility
• Career development opportunities within a fast‑growing business

We care deeply about how we work and live by five core values:

• Medical quality and care
• Continuous learning
• Innovation
• Collaboration
• Going the extra mile with joy

How to Apply

If this role resonates with you, we’d love to hear from you. Please apply directly via our careers website.