Deputy Head Of Back Of House - London

Levy; Greater London; On-site; GBP 42,000 - 50,000; Full time

Job summary

A leading event management company is seeking a Deputy Head of Back of House to manage operations at ExCeL London. Responsibilities include overseeing warehouse procedures, improving supplier relationships, and ensuring compliance with health and safety standards. The ideal candidate will have 3-5 years of BOH senior management experience and demonstrate excellent communication skills. This role includes a competitive salary and benefits like private health cover and free staff meals.

Benefits

Competitive salary

Private Health Cover

Uniform provided

Free staff meals

Job skill enhancement training and courses available

Company pension scheme

Qualifications

• 3-5 years in BOH senior management, ideally within a fast pace working environment.
• Experienced in leading the implementation of change programmes to deliver operational benefits.
• Forklift driving license is a plus.

Responsibilities

• Manage picklist procedures and liaise with the operations team.
• Conduct quarterly CCG stocktakes and report discrepancies.
• Oversee goods receiving procedures and report shortages.
• Drive continuous improvement in BOH processes and standards.
• Ensure full implementation of health and safety policies.

Skills

Excellent communications skills

Supplier relationship management

Ability to work well under pressure

Resilience and problem-solving skills

Flexibility and agility

Tools

Forklift driving license

Job description

Deputy Head Of Back Of House - London

Deputy Head of Back of House

ExCeL London

Up to 50K + Benefits

ROLE PURPOSE :

The primary purpose of this role is to manage the Back of House (BOH) operations and warehouse procedures at ExCeL London, within company-designated areas and in alignment with event budgets and deadlines.

Reporting directly to the Head of BOH & Logistics, the Deputy Head of Back of House will play a key role within the department-driving procedures, developing the BOH team, and supporting both the culinary and operational teams.

The Deputy Head of Back of House will oversee the warehouse and loading bay areas, maintain and enhance supplier relationships, and focus on controlling departmental costs-including labour, disposable spend, CCG rentals, and associated losses. They will work alongside the Head of Department to ensure full compliance with Health, Safety & Environmental (HSE) principles and guidelines at all times.

KEY RESPONSIBILITIES :

• Manage picklist procedures, liaising with the operations and culinary teams; report shortages and propose alternative solutions.
• Conduct quarterly CCG stocktakes, report findings, and justify any discrepancies.
• Maintain a high level of organisation and cleanliness across warehouse spaces, with particular focus on equipment storage.
• Take necessary actions to reduce breakages of china and glassware; monitor losses, log associated costs and provide explanations.
• Oversee goods receiving procedures; promptly report shortages and discrepancies to suppliers and communicate them to relevant departments.
• Manage the return and collection of hired equipment; inform the Head of Department of any potential losses and minimise associated costs.
• Liaise with third-party suppliers and contractors to ensure effective service delivery.
• Maintain appropriate stock levels of linen, disposables, and chemicals in the warehouse.
• Conduct monthly stocktakes of disposables and chemicals; report and justify any discrepancies.
• Attend event planning meetings as required.
• Conduct regular appraisals, performance reviews, and succession planning activities based on agreed KPIs and result areas.
• Control all operating costs in line with set targets.
• Lead the annual equipment stocktake and report all relevant financial outcomes.
• Coordinate with internal stakeholders and external vendors to secure necessary resources and support.
• Support the Head of BOH & Logistics in strategic planning for Levy Compliance scores, including Signature Self-Assessment and Signature Assessment conducted by the Levy Signature Team.
• Assist the Head of BOH & Logistics in delivering performance against GPS targets and benchmarks across other Levy venues.
• Drive continuous improvement in processes and standards to enhance BOH operations and quality of delivery.
• Promote compliance with Levy's Signature standards and departmental SOPs.
• Ensure full implementation of health and safety policies and procedures across the department.
• Enforce strict adherence to health and safety principles and rules throughout the team.
• Ensure equipment usage complies with HSE methods at all times.
• Oversee all aspects of the maintenance process, ensuring strict compliance with HSE guidelines.
• Ensure all health and safety training is completed by the operations team in line with their roles and responsibilities.

PERSON SPECIFICATION :

Experience :

3-5 years in BOH senior management, ideally within a fast pace working environment.

Experienced in leading the implementation of change programmes to deliver operational benefits.

Skills & competencies :

Excellent communications skills - able to influence all stakeholder levels.

Supplier relationship management

Personal Attributes :

Ability to work well under pressure in a fast‑paced environment

Calm and structured approach, coupled with resilience and problem‑solving skills.

Demonstrates flexibility and agility

Lead by example

Additional Requirements :

Forklift driving license is a plus

To work on a flexible shift rota according to the needs of the business, this can be allocated across the various operations and in line with the business need.

To support whole management team as required

To ensure that holidays are taken subject to the needs of the business and not carried forward according to the company policy

To always act as an ambassador for the company

• Competitive salary
• Private Health Cover
• Uniform provided
• Free staff meals
• Job skill enhancement training and courses available
• Company pension scheme