Deputy Group Director of Operations

NHS; Coventry; On-site; GBP 76,000 - 89,000; Full time

Job summary

A prominent healthcare provider is seeking a Senior Operational Manager in Coventry to lead the development of services within their Clinical Group. This role focuses on ensuring high-quality patient-centered services, overseeing financial performance, and implementing operational strategies. Candidates should have significant experience in operational management and strong leadership skills. This is a full-time, permanent position offering a salary between £76,965 and £88,682 per annum.

Qualifications

• Significant experience in operational management at a senior level.
• Proven leadership ability in a complex service environment.
• Strong track record in developing and implementing operational strategies.

Responsibilities

• Lead the operational management of services within the Clinical Group.
• Ensure effective implementation of service improvement projects.
• Manage performance against local and national targets.

Skills

Operational management

Leadership

Strategic planning

Risk management

Financial management

Education

Relevant management qualification

Job description

Job Summary

The post holder will lead, manage and support the development of the services within the Clinical Group, ensuring continuous improvement to service delivery, performance and efficiency.

To ensure the delivery of high quality, effective patient‑focussed services and the achievement of efficiency targets, activity, financial and quality targets. The post holder will ensure operational management of all aspects of services including financial, workforce and day to day operational performance; working closely with other Groups to ensure patient flow and that patients are put first in everything we do.

Working with the Group Director of Operations, the post holder will provide senior operational management of the operational teams and processes across the group.

The post holder will work in partnership with the Group Director of Operations in providing high level of leadership and organisational ability to ensure that all operational processes are developed and implemented to support the Group. This will require the post holder to ensure the full engagement of all staff in the relevant specialities and Clinical Group.

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

Interviews are due to take place 29th January 2026.

Responsibilities

• Lead and manage relevant specialities as required, ensuring clear, robust communication and vigorous implementation of policy, business objectives and agreed targets.
• Ensure rigorous operational management of all areas with robust, reviewable systems, working with nursing and clinical colleagues as required.
• Manage the operational performance of relevant specialities to achieve delivery of national and local targets e.g., referral to treatment and cancer, development and delivery of improvement plans, aligning demand and capacity as required.
• Ensure effective and robust implementation of theatre and outpatient scheduling and working with the clinical specialities to maximise utilisation, balance demand and capacity, and improve patient experience.
• Operationally lead and deliver Trust wide service improvement projects within required timescale, review and adapt plans as necessary to ensure timely and successful implementation.
• Support the delivery of high‑quality safe care in conjunction with clinical colleagues, ensuring robust governance arrangements are in place and active. Work with others to ensure that quality improvement plans, such as those arising from CQC inspections are implemented.
• Implement and review systems of a highly complex nature. Ensuring that robust processes are in place so that budgets are effectively managed and financial balance is achieved, within Trust budgetary rules, Standing Orders and Standing Financial Instructions. Supporting the delivery of the Trust waste programme.
• Ensure strict adherence to HR and governance strategies and policies within relevant specialities in order to achieve compliance with Trust policies and procedures, best practice, relevant legislation and regulatory provisions.
• Managerial oversight of any group data systems including their development, operational use, data reporting and compliance with IG standards.
• Support the timely investigation and resolution of sensitive complaints, clinical adverse events and untoward incidents, involving staff and/or patients, within relevant specialities and implement strategies to reduce risk of reoccurrence and promote quality.
• Implement and review arrangements within the speciality group to effectively deal with emergencies, in line with Trust policy, including elective and emergency admissions, major emergencies and mechanical failures.
• Seek to safely maximise operational capacity and ensure effective use of resources in order to deliver key organisational targets.
• Ensure the formulation, development and delivery of robust capacity plans and delivery (production) plans.
• Support the Group Management Team in the delivery of key performance and QIPP targets, including local transformation through service redesign and improvement.
• Formulate, analyse and determine appropriate action plans in relation to highly complex reports, information and data.
• Report on the progress of project targets as required so that the position of projects within the Trust is mapped against the Trusts annual plan and can be reported as appropriate.
• Delivery of a 24/7 day a week service to meet routine, urgent and emergency demands.
• Ensure the service delivers a high‑quality patient‑centred experience at all times.

Legal Requirements

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.

Salary and Band

Band 8c
Pay scheme: Agenda for change
Salary: £76,965 to £88,682 a year per annum
Contract: Permanent
Working pattern: Full‑time

Employer

University Hospitals Coventry and Warwickshire NHS Trust
University Hospital Coventry & Warwickshire
Clifford Bridge Road
Coventry
CV2 2DX