Deputy General Manager - Bowling Centre

Flow Recruitment; Swindon; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading recruitment agency seeks an ambitious Deputy Manager for a dynamic centre in Swindon, UK. You will take accountability for operations in the General Manager's absence. The role involves mentoring staff, ensuring customer satisfaction, and achieving financial targets. Ideal candidates have management experience and a passion for customer service. The position offers a competitive salary, bonuses, and extensive benefits including training opportunities and flexible work arrangements.

Benefits

Competitive salary

Monthly bonus scheme

40-hour contract with extra pay for extra shifts

Discounts on food and drink

28 days holiday

Training and development opportunities

Flexible working arrangements

Qualifications

• Minimum of eighteen months experience in a customer-facing management role.
• Evidence of delivering on financial targets.
• Passionate about people and customer service.

Responsibilities

• Accountability for the centre in the absence of the General Manager.
• Coaching and mentoring the team.
• Delivering financial targets and maintaining service standards.

Skills

Customer service focus

Coaching and developing team

Experience in management

Driving business and sales

Willingness to work nights and weekends

Job description

Are you anambitious managerlooking for ahighly autonomous role, where you will take accountability for the centre in the absence of the General Manager?

Are you looking for an employer that will invest in you and develop youto a General Manager within twelve to eighteen months?

Are you looking for a business that is financially stable and has very exciting growth plans?

As a Deputy Manager for our client, you will be at the very centre of the customer and team experience. Taking accountability for the centre in the absence of the General Manager.

The role is varied, exciting and challenging. Your responsibilities will range from coaching and mentoring the team on shift, to ensuring the centre is a safe and fun environment for customers. You will be hands on across all areas of the busy centre.

Within our clients fast-paced, dynamic world, Deputy Managers are trained across all areas of the centre to support the effective operation of their business. You will support the General Manager with back of house duties, as well as running an exceptional operation front of house. You will be responsible for delivering financial targets and service standards.

To be successful you should have:

• a minimum of eighteen months experience in a customer-facing management role ideally within the leisure, hospitality, or retail industry
• evidence of delivering on financial targets, driving business and sales
• a passion for people including experience of coaching and developing your team
• be fanatical about customer service
• have ambition for success
• be willing to work nights and weekends

Join our client as an Assistant Manager, in return you’ll get:

• an excellent salary as well as the opportunity to earn an extra £1 per hour, paid to you every month as part of our monthly bonus scheme
• 40-hour contract, plus additional pay for any extra shifts you work
• the opportunity to earn an outperformance bonus, you will be given a share of your centre profits once you hit target – paid half yearly
• 50% off food when you are working
• optional pension plan
• 28 days holiday
• earn additional days holiday with length of service, up to five days
• one in four weekends off
• ongoing training and development, with the opportunity to fast track your career
• free bowling / golf game vouchers every month
• 30% discount off food and drink for you and up to five friends
• access to our clients Employee Assistance Programme (EAP) for you and your family
• well-being training to support you in the workplace
• opportunity to join the healthcare cash plan
• financial long service awards
• a £15 donation to Barnardo’s when you complete your induction
• enhanced maternity, paternity, adoption, and shared parental leave benefits
• flexible working, allowing you to have the perfect work life blend