Deputy General Manager

PizzaExpress (Restaurants) Limited; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading pizza restaurant chain in Manchester seeks a second-in-command leader for its Pizzeria. You will drive commercial success through P&L management and team leadership while ensuring outstanding customer service. Ideal candidates have strong leadership, financial management, and customer service skills. Opportunities for development and progression are available.

Benefits

Tronc for gratuities

Bonus Scheme up to 20%

Free Food on shift

Pension & Life Assurance

50% discount on food and drink

Access to earned wages before payday

Wellbeing Support

£1000 Referral Bonus for managers

Development opportunities

Qualifications

• Ability to inspire and lead a team effectively.
• Exposure to managing a P&L, budgeting or financial analysis.
• Experience delivering outstanding service and understanding customer needs.

Responsibilities

• Collaborate with the General Manager in management tasks.
• Maintain high standards of quality, safety and food.
• Lead and coach your team towards success.
• Strive to deliver memorable service to customers.

Skills

Leadership Skills

Financial Management

Customer Service Excellence

Job description

Overview

Join our iconic Pizzerias as the second-in-command, where you'll lead with flair, honing your business skills. Dive into P&L management, seize sales opportunities, and drive your Pizzeria to commercial success. As a key player, you'll recruit, train, and coach a dynamic team, creating an unforgettable experience for customers. With development programmes and dedicated support, this is your chance to showcase your talent and elevate your leadership journey.

What you’ll do

• Collaborate with the General Manager, providing support across all management tasks
• Maintain and uphold high standards consistently across quality, safety and food
• Lead and coach your team towards achieving outstanding success
• Strive for excellence in delivering memorable service to our customers
• Leadership Skills: Ability to inspire and lead a team effectively
• Financial Management: Exposure to managing a P&L, budgeting, or financial analysis to drive optimal performance
• Customer Service Excellence: Experience delivering outstanding service, understanding customer needs, and ensuring a memorable experience

We’ve been around since 1965, bringing pizza to the UK and have since grown to a multichannel, international brand. Our people are at the heart of our success and everything we do, and we believe you should always be able to express yourself.

Our values

• Head: we\'re customer-centric, commercially minded and obsessed by performance in all we do
• Heart: we show our heart, are honest with each other and value everyone\'s diverse strengths
• Home: we create a home, where everyone has a place at our marble table and can truly express themselves every day

All together, we see this as using your head, showing your heart and feeling at home. Here you can be yourself. Inclusivity and respect are at the heart of our business and are valued by our teams, customers, and suppliers. PizzaExpress and Milano is a place where everyone is welcome, and everyone belongs. That\'s why we assess each application on the aptitude to do the job and nothing else. If you are invited to an interview, please let your interviewer know at the time of booking if you require any reasonable adjustments to be made for you.

Benefits

• Tronc, or card gratuities, is a fair way to pay gratuities to our teams. All Tronc goes to you, shared between our waiting and non-waiting teams. You\'ll get this at the end of each pay period, along with your normal pay and it\'s one of the best perks about working in hospitality
• Bonus Scheme of up to 20%
• A share of Tronc
• Free Food on shift
• Pension & Life Assurance
• 50% discount on food and drink when you\'re not working
• Wagestream gives you access to up to 40% of your earned wages before payday
• Wellbeing Support for you and your family
• Referral Bonus of £1000 for referring managers
• Development and progression opportunities