Deputy General Manager

Upham Head Office; Havant; On-site; GBP 125,000 - 150,000; Full time

Job summary

A growing hospitality group in the UK is seeking a Deputy General Manager to support pub operations and lead teams. This role offers hands-on experience with opportunities for growth into a General Manager position. Candidates should possess a strong work ethic and a passion for exceptional guest service, with prior leadership experience in hospitality preferred. The company fosters a family culture, invests in employee development, and offers flexible shifts along with generous employee perks.

Benefits

Competitive salary

Flexible shifts

33% off hotel stays

Award-winning training and development

Service Awards & Birthday Gift

£1,000 refer-a-friend incentives

Qualifications

• Previous experience in a leadership role within hospitality.
• A genuine passion for great food, drink, and guest service.
• A people-first mindset with the confidence to lead and inspire teams.
• Flexible to work up to 48 hours per week, including evenings, weekends, and bank holidays.
• Right to Work in the UK.

Responsibilities

• Support the General Manager in the day-to-day running of the pub.
• Lead shifts with confidence, setting standards for service, food, and hospitality.
• Coach, train, and develop team members to be their best.
• Support stock control, ordering, and wastage management.
• Help deliver labour plans and rotas in line with business needs.

Skills

Leadership

Team development

Customer service

Organizational skills

Job description

Join the Upham Inns Family and Grow Your Career

An exciting new chapter is underway at Upham Inns .

Following recent acquisitions and continued growth across our pub family, we’re expanding our leadership teams and are now looking for ambitious Deputy General Managers who are ready to learn, develop, and grow into future General Managers.

This is a fantastic opportunity to join a business on an upward curve, where people, progression, and potential truly matter. Our pubs are growing, our plans are bold, and we’re looking for motivated, people-focused leaders who want to build their skills, gain hands‑on experience, and progress their career within a supportive, award‑winning company.

If you’re passionate about hospitality, love leading teams, and are eager to take the next step in your management journey, this could be the role that shapes your future.

What’s in it for you?

• Competitive salary to be discussed at interview, plus Tronc and bonus potential
• Flexible shifts – because balance matters
• Up to 50% off food when dining with up to 6 guests
• 33% off hotel stays across our collection
• Award-winning training and development , designed to support your journey to General Manager
• Wage streaming service – access your pay when you need it
• Salary Extras Portal – discounts at Asda, Aldi, B&Q, H&M, Clarks, Tesco & more, plus Cycle2Work
• Service Awards & Birthday Gift – because you matter
• £1,000 refer-a-friend & chef recruitment incentives

About the Role

Being a Deputy General Manager with us is about learning every aspect of running a great pub while supporting the General Manager to deliver exceptional guest experiences.

You’ll play a key role in leading the team, supporting daily operations, and developing the skills and confidence needed to step into a General Manager role in the future.

This is a hands‑on, people‑focused role where no two days are the same and every shift is a chance to learn and grow.

Deputy General Manager Responsibilities

• Support the General Manager in the day-to-day running of the pub
• Lead shifts with confidence, setting standards for service, food, and hospitality
• Coach, train, and develop team members to be their best
• Support stock control, ordering, and wastage management
• Help deliver labour plans and rotas in line with business needs
• Play an active role in health & safety and licensing compliance
• Build strong relationships with guests and the local community
• Step up to run the business in the General Manager’s absence

What We’re Looking For

We’re looking for someone with the right attitude, ambition, and desire to progress :

• Previous experience in a Deputy Manager, Assistant Manager, or similar leadership role within hospitality
• A genuine passion for great food, drink, and guest service
• A people‑first mindset with the confidence to lead and inspire teams
• Organised, proactive, and keen to learn the commercial side of the business
• Flexible to work up to 48 hours per week , including evenings, weekends, and bank holidaysRight to Work in the UK
• A strong work ethic and positive, can‑do attitude

Why Join Us?

At the heart of Upham Inns is a strong family culture . When you join us, you’re not just joining a business, you’re becoming part of our family.

We invest heavily in developing our people, taking a personal approach to understanding your goals and helping you achieve them. As we continue to grow, the opportunities to progress within the business grow too, with many of our General Managers having started their journey exactly where you are now.

Our beautiful, cosy country pubs are places where people feel instantly at home, serving seriously good food and drinks with warmth, care, and personality.

It’s an Exciting Time to Join Us

We’re growing, investing, and building something special and we want talented people to grow with us.

If you’re ready to learn, develop, and build a career you can be proud of, we’d love to hear from you.

Let us be part of your next chapter.