Deputy Events Operations Manager

Claridge's; City Of London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A prestigious London hotel is seeking a Deputy Events Operations Manager to oversee the events department. This role is vital in developing the team and ensuring exceptional guest service at high-profile events. Candidates should be well organized, detail-oriented, and passionate about delivering memorable experiences. Competitive salary and comprehensive benefits are offered.

Benefits

Excellent salary package

Holiday allowance increase after 3 and 5 years

Travel Season Ticket Loans

Pension Scheme

Subsidised monthly Podiatrist and Masseuse treatments

24-hour colleague assistance helpline

Preferential room rates

50% Food and Beverage discount

Qualifications

• Well organized with exceptional attention to detail.
• Outstanding interpersonal skills and driven by passion.
• Confident main contact during events, managing guest expectations.

Responsibilities

• Ensure seamless running of the events department.
• Assist in achieving optimum profitability and financial control.
• Develop team to provide excellent guest service and exceed standards.

Skills

Excellent communication skills

Ability to work under pressure

Management skills of a large team

Excellent leadership skills

Exceptional attention to detail

Demonstrate 5* service in Food & Beverage

Job description

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Deputy Events Operations Manager

Claridge's

Claridge's is a world renowned London hotel destination located in the heart of Mayfair looking for a Deputy Events Operations Manager to join our team.

Set in the heart of Mayfair, Claridge's is an art deco icon and a byword for understated elegance. Since the 1850s, Claridge's has excelled at the finer things in life: glamorous design, inspiring dining, impeccable service. There are many 5-star hotels in London but nowhere quite like Claridge's. The hotel is a unique combination of splendour and charm with long-standing connections with royalty that have led to it sometimes being referred to as "annexe to Buckingham Palace". Claridge's has a famous all-day dining and Afternoon Tea restaurant the 'Foyer & Reading Room', L'Epicerie that offers a culinary theatre of the kitchen, and three bars: Claridge's Bar, the intimate Fumoir and effortlessly elegant Painter's Room.

Claridge's is one of London's premiere party venues for guests from rock stars to royalty. From grand balls to cocktail parties, our legendary Art Deco hotel offers an exquisite setting for celebrations for up to 900 guests.

As Deputy Events Operations Manager you will be responsible for full time and casual colleagues ensuring the seamless running of the department by developing the team to provide excellent guest service, and exceed our high legendary standards.

You will take over any responsibility required in the absence or the Events Operations Manager.

You will be responsible in assisting in the achievement of optimum profitability and maintaining the financial control of the department.

Entry Requirements

We are seeking in individual who strives to deliver an experience not just an event. The ideal candidate would be well organised, have exceptional attention to detail and outstanding interpersonal skills and will be driven by passion!

As a main contact person during an event you will be confident and will be able to manage the event in accordance to the guest wishes and exceed their expectations. You will be keen to share your ideas with colleagues in terms of training and further development of the department and be passionate in developing new innovations in service delivery.

Other skills that will need to be demonstrated include:

• Excellent communication skills
• Ability to work under pressure
• Able to demonstrate management skills of a large team
• Excellent leadership skills
• Exceptional attention to detail
• Ability to demonstrate 5* service in Food & Beverage

This is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast paced and high performing hotel team renowned for their approach and delivery of unparalleled service.

Here at Maybourne, we strive to reward our colleagues for the incredible work they do every single day. In return for your hard work and dedication we offer you:

Financial Stability

• Excellent salary package.
• Family Friendly company policies including enhanced Maternity and Paternity Pay.
• Holiday allowance increase after 3 and 5 years of service.
• Travel Season Ticket Loans.
• Pension Scheme*.

Health and Wellbeing Support

• Subsidised monthly Podiatrist and Masseuse treatments.
• Flu vaccination vouchers*.
• Eye test vouchers and contributions towards glasses*.
• 24-hour colleague assistance helpline.
• On and off-site Occupational Health Service.
• Death in Service salary contribution.
• Various wellbeing activities focused on mental and physical health.
• A complimentary state-of-the-art all-day dining staff restaurant serving a range of nutritious meals.

Recognition and Career Development

• Referral Scheme 'Introduce a Star' where you can earn up to £1,500*.
• Instant colleague recognition and award programme with generous prizes.
• Colleague of the month nominations with generous prizes.
• Additional paid day off to celebrate your Birthday.
• Internal transfer and promotion opportunities.
• In-house training and development team with a strong focus on career progression and personal growth.
• Long service awards.

Memorable experiences

• Preferential room rates of £50 per overnight stay for yourself or your family across Maybourne.
• Hotel Guest Experience Stay* including an overnight stay and wining and dining at our renowned restaurants and bars.
• 50% Food and Beverage discount* across Maybourne.
• Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Children's Party, etc.)
• Wedding and Baby gifts.
• Retirement functions.

*Terms and conditions apply to all benefits.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.