Deputy Estate Service Operative (Brickfield House)

Enfield Council; City Of London; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A local council in London seeks a Deputy Estate Service Operative to support vulnerable tenants. The role involves conducting welfare checks, maintaining safety protocols, and addressing tenant needs. Candidates should have basic handy person skills and the ability to work weekends. This position offers excellent benefits including a pension plan, generous leave, and opportunities for career development.

Benefits

Excellent pension through LGPS

Up to 32 days annual leave

Blend of remote and office based working

Interest-free season ticket loan

Career development opportunities

Employee Assistance Programme

Health and leisure discounts

1 month’s paid sabbatical for Social Workers

Qualifications

• Must manage specific responsibilities tailored to the needs of residents.
• Ability to conduct welfare checks and maintain safe environments.

Responsibilities

• Conduct regular welfare checks in communal areas.
• Maintain clear and safe escape routes.
• Ensure visibility of tenant support signage and information.
• Liaise with council officers regarding tenant wellbeing.
• Report incidents of anti-social behaviour appropriately.
• Perform tasks like changing bins, removing litter, and basic handy work.
• Serve as the first point of contact for the council.
• Communicate faults to the line manager.
• Stay updated on health and safety documentation.

Skills

Ability to work weekends

Basic handy person skills

Job description

Deputy Estate Service Operative

The Deputy Estate Service Operative will be based at Brickfield House (a block designated for vulnerable TA tenants) and must manage specific responsibilities tailored to the needs of residents. This includes conducting regular welfare checks in communal areas, maintaining clear and safe escape routes, and ensuring that all signage and information relevant to tenant support services is visible and up to date. The role also involves liaising with key temporary accommodation council officers and the housing team to raise any concerns regarding tenant wellbeing or safeguarding issues promptly.

Key Responsibilities

• Conduct regular welfare checks in communal areas.
• Maintain clear and safe escape routes.
• Ensure signage and information relevant to tenant support services is visible and up to date.
• Liaise with temporary accommodation council officers and the housing team to raise any concerns regarding tenant wellbeing or safeguarding issues promptly.
• Address anti-social behaviour appropriately by reporting incidents according to council protocols.
• Perform tasks such as changing bins, removing litter, sharps, low-level graffiti (escalating if necessary), hard surface weed removal, basic handy work, and responding to requests from the line manager.
• Serve as the initial point of contact and represent the council, maintaining a respectful and professional demeanour.
• Communicate regularly with the line manager to promptly identify and report any inspection faults.
• Undergo health and safety training and keep up to date with health and safety documentation (PPE, COSHH assessments, Risk Assessments, Accident/incident/near miss reporting, changes in legislation).

Essential Requirements

• Ability to work a weekend shift pattern (Wed, Thurs, Fri, Sat & Sun) at 36 hours per week.
• Basic handy person skills and willingness to respond to line manager requests.

Benefits

• Excellent pension through the Local Government Pension Scheme (LGPS).
• Up to 32 days annual leave depending on grade and length of service, plus eight public holidays and an extra day off at Christmas.
• A blend of remote and office based working for most roles.
• Interest‑free season ticket loan repayable over three or ten months.
• Career development and learning experiences from a range of training courses and learning methods.
• Employee Assistance Programme to provide advice and counselling services.
• Health and leisure discounts and tax‑free bikes for work.
• 1 month’s paid sabbatical for registered Social Workers working in Children’s Social Care.

Disability Confident

Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer.

Important notes

We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment.

If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered.