Deputy Care Manager

Home Instead; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A reputable care provider in the United Kingdom is seeking a dedicated individual for a full-time leadership role focused on client management and care supervision. Candidates should have Level 3 qualifications in Health and Social Care and strong abilities in communication and problem-solving. This position emphasizes mentorship and effective coordination of Care Professionals to ensure the highest quality of care delivery. Benefits include training programs and a supportive work environment.

Benefits

On-call payment as per our on-call rota

Holiday pay and pension scheme

Free membership to Life and Progress Employee Assistance Programme

Accredited training certifications

Staff social events

Qualifications

• Candidates must hold Level 3 in Health and Social Care or above.
• Proficiency in MS Word, Excel, and Power Point is required.
• Strong problem-solving skills and effective communication are essential.

Responsibilities

• Deputise for the Registered Care Manager as required.
• Manage client relationships ensuring a person-centred approach.
• Support and mentor Care Professionals through coaching.

Skills

Good computer skills including knowledge around MS Word, Excel, and Power Point

Planning & Prioritisation

Problem Solving

Written & Verbal Communication

Education

Level 3 in Health and Social Care or above

Job description

Leadership & Management

Deputise for the Registered Care Manager / Head of Client Experience as and when required.

Actively participate in objective setting succession planning and performance reviews.

Support mentor and supervise Care Professionals through coaching appraisals one‑to‑one supervision return to work meetings competency assessments and sign‑off on the Care Certificate.

Identify training and development needs for both Care Professionals and Key Players ensuring follow‑up and action.

Client Management & Engagement

Manage client relationships with responsibility for their ongoing care and support ensuring a person‑centred approach.

Undertake consultations with new clients complete assessments and all required paperwork.

Create update and audit care plans ensuring they are reviewed in line with Home Instead standards and digital systems are maintained.

Conduct regular client reviews quality assurance calls satisfaction surveys and service reviews ensuring timely follow‑up on issues.

Maintain regular contact with clients tailoring communication to individual needs and ensuring a consistent high‑quality experience.

Build and maintain strong positive relationships with clients their families and other professionals involved in their care.

Coordinate client and Care Professional introductions including shadowing where required.

Ensure clients receive appropriate recognition such as birthday and greeting cards.

Operational Duties

Support scheduling and coordination of Care Professionals ensuring effective use of Home Insteads systems.

Enter and maintain accurate records for clients and Care Professionals in both digital and hard copy formats.

Monitor service visits through systems to ensure effective service delivery.

Undertake audits of client and Care Professional files implementing corrective actions as needed.

Ensure compliance with Home Instead Franchise Standards policies and procedures at all times.

Participate in the on‑call rota and provide hands‑on care if required.

Maintain confidentiality of all client staff and business information.

Qualifications

• Level 3 in Health and Social care or above.
• Good computer skills including knowledge around MS Word Excel and Power Point
• Planning & Prioritisation
• Safeguarding our people / clients
• Problem Solving
• Regulated Compliance
• Management of Performance
• Written & Verbal Communication
• Using Business Policy & Process

Required Core Behaviours

• Putting Clients first
• Working Together
• Achieving More
• Having a Positive Impact & Influence
• Knowing & Managing Self
• Developing Self & Others
• Seeks to Understand

Additional Information

Benefits

• On‑call payment as per our on‑call rota
• Holiday pay and pension scheme
• Free membership to Life and Progress Employee Assistance Programme which gives you 24 / 7 access to one to one counselling legal advice and support self‑help and well being information
• City and Guilds accredited training Care Certificate Dementia and End of Life trainings
• Leadership and Management training
• Staff social events

Remote Work: No

Employment Type: Full‑time

Vacancy: 1