Depot Manager

Inpost; Maidstone; On-site; GBP 40,000 - 60,000; Full time

Job summary

A logistics service provider in Maidstone is seeking a Depot Manager to oversee operations, manage a diverse team, and ensure regulatory compliance. The ideal candidate will have significant leadership experience in logistics and a strong focus on improving service delivery. This role emphasizes financial management, operational efficiency, and customer satisfaction.

Qualifications

• Experience in a leadership role in logistics or supply chain management.
• Strong skills in managing budgets and financial controls.
• Effective communication and interpersonal skills.

Responsibilities

• Oversee day-to-day operations ensuring efficiency.
• Lead, motivate, and develop the depot team.
• Manage customer relationships and resolve issues.
• Ensure compliance with health and safety regulations.

Skills

Leadership

Financial Management

Customer Service

Regulatory Compliance

Problem Solving

Education

CPC qualification

Job description

Responsibilities

Oversee the day-to-day operations of the InPost services at the depot, ensuring efficient and timely service delivery. Coordinate the distribution of parcels for InPost, ensuring smooth handling, storage, and delivery processes. Manage inventory and stock levels to meet customer demand without compromising operational efficiency.

• Team Leadership & Development: Lead, motivate, and develop a diverse depot team, ensuring a high level of performance, accountability, and collaboration.
• Set clear performance objectives, conduct regular performance reviews, and provide constructive feedback to team members.
• Promote a positive, safety-focused culture within the depot, emphasizing team collaboration, safety awareness, and operational excellence.
• Customer Relationship Management: Build and maintain strong relationships with InPost customers, ensuring their expectations are consistently met or exceeded.
• Address customer concerns, resolve issues promptly, and work with the team to continuously improve service quality.
• Identify opportunities for service enhancements and potential growth, aiming to optimize operations and develop synergies.
• Financial & Budget Management: Manage the depot's operational budget, ensuring adherence to financial targets.
• Monitor key performance indicators (KPIs) and operational metrics, driving cost-effective solutions to improve profitability.
• Control labour and operational expenses to ensure the depot operates within budgetary constraints.
• Health & Safety Compliance: Ensure the depot operates in full compliance with health and safety regulations, maintaining a safe working environment for all staff.
• Regularly review and implement safety protocols, conduct training, and perform audits to identify any areas for improvement.
• Regulatory Compliance: Ensure all relevant regulatory and legal requirements are met, including driver hours, tachograph regulations, and maintenance schedules.
• Oversee compliance with Company policies and industry standards, regularly auditing operations to maintain regulatory compliance.
• Continuous Improvement: Identify and implement improvements in operational processes and workflows to enhance efficiency and service quality.
• Promote the use of technology and data analytics to drive innovation and improve depot operations.
• Reporting & Analysis: Provide regular reports on operational performance, financial metrics, and KPIs to senior management.
• Assess performance data and make informed decisions to optimize operational output and customer service.

Qualifications

• Proven experience in a leadership role in logistics, distribution, or supply chain management, preferably within a depot or similar operational environment.
• Strong experience in managing multiple services or business units, with a focus on both operational efficiency and customer service.
• Excellent financial acumen, with experience in managing budgets, controlling costs, and driving profitability.
• CPC (Certificate of Professional Competence) qualification is preferred, but not essential.
• Strong understanding of regulatory compliance within logistics and distribution, including health & safety, driver regulations, and industry standards, strong leadership and team management skills, with a focus on achieving high performance and fostering a collaborative work environment.
• Excellent communication and interpersonal skills, with the ability to build relationships with customers and manage a diverse team.
• Results-driven and detail-oriented, with a proactive approach to problem-solving and continuous improvement.
• A high level of organizational skills, with the ability to manage multiple tasks and priorities in a fast-paced environment.

At InPost we hire awesome people who aren't afraid to bring ideas to the table, to make mistakes, and challenge the norm!