Department Receptionist

NHS; Cardiff; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading healthcare provider in Cardiff is seeking a Receptionist for the Cardiac Physiology Team at the University Hospital of Wales. You will provide reception services, manage enquiries, and support team functions. The ideal candidate has prior reception experience and strong organisational skills. This full-time, permanent position offers a competitive salary of £24,833 annually, within a supportive and dynamic work environment. Candidates who are enthusiastic and caring are encouraged to apply.

Qualifications

• Previous reception or similar experience is essential.
• Experience of working in the NHS or healthcare environment is desirable.
• Knowledge of PMS, D&T operating systems is desirable.

Responsibilities

• Provide reception services and be the first point of contact for enquiries.
• Support individual and team working.
• Process enquiries in a confidential manner.

Skills

Excellent written and oral communication skills

Organisational skills

Education

GCSE grades C or equivalent in Maths and English

Job description

Job Summary

An exciting opportunity has arisen for a Receptionist to join the Cardiac Physiology Team based at the University Hospital of Wales. The focus of the role will be providing Reception Services and being the first point of contact for both telephone and direct enquiries. If you feel you could work within our friendly and forward‑thinking department we would like to hear from you.

We are searching for an individual who shares our values:

• Kind and Caring
• Respectful
• Trust and Integrity
• Personal Responsibility

Applications are invited from candidates who are enthusiastic, well‑motivated and innovative, with good organisational and practical abilities.

Main Duties

You will need to have a comprehensive understanding of reception duties and administrative work, strong organisational skills including an eye for detail and proficient experience of using Microsoft Office Outlook, Word, Excel and PowerPoint. The ability to prioritise your workload, process enquiries in a confidential and timely manner and to work effectively in a busy environment with a fast‑paced work turnaround is essential for this role.

About Us

Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.

Our mission is "Living Well, Caring Well, Working Together", and our vision is that every person's chance of leading a healthy life should be equal. Our 10‑year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.

Details

• Date posted: 31 December 2025
• Pay scheme: Agenda for change
• Band: Band 2
• Salary: £24,833 a year per annum
• Contract: Permanent
• Working pattern: Full‑time
• Reference number: 001‑AC229‑1225‑A
• Job location: University Hospital of Wales, Heath Park, Cardiff CF14 4XW

Job Responsibilities

Candidates should possess well‑developed interpersonal and communication skills with an ability to support individual and team working.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Qualifications

• GCSE grades C or equivalent in Maths and English

Desirable Qualifications

• NVQ Level 2 / 3 in Customer Service or equivalent, or willing to work towards

Experience

• Previous reception or similar experience (essential)
• Experience of working in the NHS or healthcare environment (desirable)
• Knowledge of PMS, D&T operating systems (desirable)

Skills

• Excellent written and oral communication skills (essential)
• Organisational skills (essential)

Special Knowledge

• Understanding of Referral to Treatment targets for Cardiac Diagnostic Services (desirable)
• Understanding of Data Protection and maintaining strictest confidentiality (desirable)

Personal Qualities

• Ability to work individually and as part of a team (essential)
• Calm under pressure (essential)
• Attention to detail (essential)
• Friendly, empathetic and approachable manner (essential)

Other

• Able to travel to other UHB sites to provide office cover in a timely manner (essential)
• Flexible approach to the service (essential)
• Commitment to provide a high‑quality service (essential)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website. From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website.

Employer Details

Cardiff and Vale University Health Board

University Hospital of Wales, Heath Park, Cardiff CF14 4XW

Health Board website: https://cavuhb.nhs.wales/