Dental Receptionist & Patient Experience Champion

Rodericks Dental; South Normanton; On-site; GBP 10,000 - 40,000; Full time

Job summary

A healthcare practice in South Normanton is looking for a Receptionist to be the first point of contact for patients, ensuring a welcoming environment and managing scheduling effectively. The ideal candidate will demonstrate excellent customer service skills, with a focus on building rapport and supporting practice success. Responsibilities include overseeing the diary, managing payments, and liaising with stakeholders. This role offers a competitive salary and benefits such as retail discounts and increased annual leave based on service.

Benefits

Tiered salary based on experience

Retail discounts via app

Increasing annual leave with service

Extra day of annual leave for Birthday

Comprehensive training

Refer a friend scheme

Qualifications

• Ability to easily build rapport and work to a high level of customer service.
• Passionate about driving practice success.
• Comfortable working to practice KPIs.

Responsibilities

• Providing an exceptional patient journey both in person and over the phone.
• Managing diaries and ensuring correct scheduling.
• Taking payments and following up on outstanding debts.

Skills

Customer service skills

Ability to build rapport

Attention to detail

IT skills

Team player

Job description

A healthcare practice in South Normanton is looking for a Receptionist to be the first point of contact for patients, ensuring a welcoming environment and managing scheduling effectively. The ideal candidate will demonstrate excellent customer service skills, with a focus on building rapport and supporting practice success. Responsibilities include overseeing the diary, managing payments, and liaising with stakeholders. This role offers a competitive salary and benefits such as retail discounts and increased annual leave based on service.