Dental Receptionist (Full-Time & Part-Time)

Clyde Munro Dental Group; Balerno; On-site; GBP 40,000 - 60,000; Full time

Job summary

A dental care provider in Balerno is seeking a full-time Dental Receptionist to provide exceptional patient service and manage appointments. The ideal candidate will possess customer service experience and a welcoming demeanor, ensuring a positive experience for patients. Responsibilities include maintaining reception cleanliness, managing the appointment book, and maximizing the use of internal systems. Benefits include competitive pay, career progression opportunities, and various employee wellbeing initiatives.

Benefits

Competitive pay scale

Career progression opportunities

Recommend a friend bonus

Company paid GDC fee

Professional development assistance

Wellbeing initiatives

Cycle to work scheme

Employee Assistance Programme

Enhanced family friendly policies

‘You Days’

Birthday day off

Service holidays

Optical care

Discounted dental treatments

Qualifications

• Experience in a customer/patient focused reception environment is required.
• Relevant experience in a general practice environment is desirable.
• Willingness to demonstrate high levels of patient care.
• Enthusiastic with a desire to learn and develop new skills.

Responsibilities

• Provide professional reception service and excellent patient care.
• Create a welcoming environment for patients.
• Answer the phone, make appointments, and collect patient charges.
• Maintain cleanliness standards at reception.
• Manage the appointment book for clinicians.

Skills

Customer service skills

Ability to work independently

Teamwork

Attention to detail

Tools

Software of Excellence

Job description

Join our Team!

We are excited to be recruiting a full-time Dental Receptionist to join our team at Artis Dental & Implant Studio. We are open to both full-time and part-time applicants.

At Artis Dental & Implant Studio, we’re proud to offer a wide range of dental treatments, ensuring each patient gets exactly the treatment they need for a healthy and happy smile. Our highly skilled team take great pride in offering world-class dental care every step of the way, from consultation through to treatment and aftercare. Our expertise means that we can help you develop and maintain exactly the smile you’ve always wanted.

Our team are friendly and welcoming, and we work hard to build lasting relationships with our patients to ensure that every visit to the dentist is a positive one. All of our dental professionals are highly skilled and look forward to treating you and your family for many years to come.

Your Role

You will be responsible for providing a professional reception service and ensuring excellent patient care in line with our practice values. In addition, you will play an important role in ensuring compliance with all health and safety guidance.

Other duties include –

• Creating a welcoming environment for patients that sets them at ease from the outset
• Maximising the use of the internal system (Software of Excellence) to ensure accurate patient records are maintained
• Answering the telephone, making appointments and collecting patient charges
• Maintaining practice reception cleanliness standards to ensure the patient has confidence in the quality of the care they will receive
• Managing the appointment book for all clinicians to ensure surgery utilisation and clinician productivity while meeting patient appointment needs

About You

• Relevant experience gained in a general practice environment is desirable
• Proven track record in a customer/patient focused reception environment is required
• Willing to demonstrate the highest levels of patient care
• The ability to work on own initiative as well as part of a team
• Enthusiastic, with an appetite to learn and develop new skills

Benefits

We know that in order to attract and retain the best talent, we must always look at ways in which we can keep our colleagues smiling. Here are some of our benefits and perks –

• Competitive pay scale
• Career progression opportunities within the group
• Recommend a friend bonus
• Company paid GDC fee
• Professional Development – access to online training and educational assistance
• Wellbeing initiatives
• Cycle to work scheme
• Employee Assistance Programme
• Enhanced family friendly policies
• ‘You Days’ - a day off for moving house or getting married
• Birthday day off
• Service holidays
• Optical care
• Discounted dental treatments

Artis Dental & Implant Studio – Part of Clyde Munro Group

Here at Clyde Munro, we celebrate the individuality and personality of each practice while providing the benefits, perks, support, and structure of working within a wider group. Although each practice has its own unique culture and working environment, we all work together towards the same goal – providing the best patient care.

We have ambitious plans for growth – not only for our business, but also for the people within the Clyde Munro family. We are extremely passionate about developing our staff and pride ourselves on our commitment to support career progression within the group.