Dental Receptionist

The Great Western Hospitals NHS FT; Swindon; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare provider in Swindon is looking for a full-time Receptionist to join their Community Dental Service. The successful candidate will handle patient enquiries, manage appointments, and process payments while maintaining confidentiality and adhering to NHS guidelines. Excellent communication and organizational skills are essential, along with experience in administration. The role requires some weekend and holiday work, and good IT skills are necessary. Join our team to help improve community health services.

Qualifications

• Experience in general administration work is essential.
• Good communication and organizational skills required.
• Experience with Dental IT systems is advantageous but training will be provided.

Responsibilities

• Process face to face and telephone enquiries.
• Provide information about dental services to patients.
• Handle sensitive personal and medical information in compliance with legislation.
• Administer dental charges and check patients' eligibility.
• Undertake reception duties and general office administration.
• Cover other sites within the service and work weekends when required.

Skills

General administration

Good communication skills

Organizational skills

IT skills

Tools

Dental IT system

Job description

• Process and administer face to face, written, answerphone and telephone enquiries, requiring access to information and appointments in line with procedures and service standards. Where necessary liaise with interpreters and other stakeholders.

• Provide information and advice about dental services and access to NHS dental care for unregisteredpatients.

• Obtain personal details from the patients and other sensitive personal, social and medical information, oftenof a complex nature. Handle all information in accordance with relevant legislation and with high regard for patient confidentiality4. Ascertain whether patients should pay NHS charges or, if in receipt of benefits, which of these are relevant to exemption from charges. Administer dental charges including exemption categories and checking of eligibility. Calculate fees, collect, handle and patient payments. Take responsibility for security of monies.

• An exciting opportunity has arisen to work with the Community Dental Service for Wiltshire and Swindon at our Swindon Site. This is a substantive, full time post. The post holder will be required to undertake a full range of reception duties including dealing with patients, making appointments, providing information, payment processing and banking and other elements of general office administration. Experience of general administration work is essential, along with good communication and organisational skills. Experience of a Dental IT system would be an advantage, but training will be given to the suitable candidate. Good IT skills are essential.

• “Our STAR values - Service, Teamwork, Ambition and Respect - are a golden thread running through everything we do. These values serve as a guiding principle, driving us towards our vision of delivering great joined up services to our local community. Whether at home, in the community, or within the hospital, our goal is to empower individuals to lead independent and healthier lives.”

• The post holder may be required to cover other sites within the service, so own transport is essential. This role will also require some weekend and bank holiday working for the Community Dental Out of Hours Service. The post holder will be required to work 0830 - 1700 with one hour lunch, Monday to Friday.