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A logistics company is seeking Customer Service Team Members in Newbury, UK. Responsibilities include timely product delivery and managing routes using automated technology. Applicants need a full UK or EU driving licence and good communication skills, with a positive attitude essential. The role requires flexibility with shifts, including evenings and weekends. The position offers competitive pay of £13.53 per hour, with additional premiums and paid breaks. Career progression opportunities are abundant, with 87% of salaried roles filled internally.
You don't need any previous experience to join our good-natured team, just bring yourself and a positive attitude, and our amazing training team will do the rest! But you will need the following Driving Licence Requirements:
Some deliveries involve the handling of alcohol products, so you must be over 18 to apply. As this is a customer facing role, good communication skills are also essential.
Newbury, Berkshire - £28
Full Time
Posted by: Ocado Logistics
Posted: Sunday, 28 December 2025
We are looking for Customer Service Team Members who play a vital role, delivering top quality products on time and in an efficient manner. You will be out on the road whatever the weather, but you’ll never have to fight over the radio station, and you can sing along as loud as you like! In return, we use our automated technology to pre‑plan your route and pre‑load your van.
Everyone likes their groceries at different times, so our working patterns will involve evenings and weekends in addition to weekdays. On top of your base pay you will receive premiums that will increase your average hourly earnings to £13.53 per hour. You can also stack your earnings further with enhanced overtime to fund those special occasions! All your breaks are paid, meaning for every minute at work you get paid. That's a great deal! (Everyone's shifts will vary but more information is included at the bottom of this advert to help you understand what that might look like.)
Contract Type: Permanent
Contract Hours: 40 hours, including paid breaks (which means you work 37.5 hours but get paid for 40 hours!)
Contracted days: You will be required to work any 5 days out of 7 doing 8 hour shifts, and will be provided with further information during pre‑boarding.
Shifts: AM & PM.
You may start as early as 05:30 in the morning, and can finish as late as 12:00 (midnight). Please check your commute time prior to applying.
You will receive your shift rota up to 13 weeks in advance.
Pay Structure: The position is lunar paid. This means you will be paid every 4 weeks according to a monthly schedule. Please take this into consideration when applying.
We are proud to be a Disability Confident employer, prioritising inclusivity and equal opportunities for all individuals, ensuring a supportive and accessible workplace for people with disabilities. So, whatever your background or story, you'll find a home at Ocado Logistics.
Newbury, Berkshire, UK
Industry: Logistics
Rate: £28
Company: Ocado Logistics