Delivery and Distribution Planner

ZipRecruiter; Luton; On-site; GBP 40,000 - 55,000; Full time

Job summary

A logistics company in the UK is seeking a Delivery & Distribution Planner to optimize the movement of bulky goods. Responsibilities include planning delivery routes, coordinating with carriers, and using TMS tools. The ideal candidate will have 4+ years of experience in logistics planning and strong problem-solving skills. The position emphasizes accuracy, detail, and effective communication.

Qualifications

• 4+ years experience in transport, logistics planning, or distribution scheduling.
• Solid understanding of route optimization.
• Experience with TMS/WMS tools.

Responsibilities

• Create and optimize daily delivery routes for bulky items.
• Align delivery appointments with customer availability.
• Assign deliveries to transport partners and communicate instructions.
• Optimize truckloads for delivery efficiency.
• Use TMS and WMS to track delivery status.
• Monitor delivery progress and resolve disruptions.
• Track KPIs related to delivery performance.
• Collaborate for continuous improvement of planning accuracy.

Skills

Transport logistics planning

Route optimization

Problem-solving

Communication in English

Attention to detail

Tools

TMS/WMS tools

Job description

Job Description

About JD Logistics

JD Logistics (JDL) is the logistics arm of JD.com, one of the world's largest and most technologically advanced e-commerce platforms. JDL provides full-spectrum supply chain solutions including warehousing, transportation, last-mile delivery, and reverse logistics. As part of our growing European operation, we are seeking a highly organized and detail-oriented Delivery & Distribution Planner to optimize the movement of bulky goods like furniture, large appliances, and electronics.

Position Overview

As a Delivery & Distribution Planner, you will be responsible for planning and coordinating the daily dispatch of customer orders across the Netherlands and surrounding regions. This role focuses on scheduling efficient and cost-effective delivery routes, ensuring service-level agreements (SLAs) are met, and supporting the smooth distribution of large-format items.

You’ll work closely with warehouse operations, third-party carriers, and in-house delivery teams to ensure timely, accurate, and customer-friendly delivery execution.

Key Responsibilities

• Route Planning: Create and optimize daily delivery routes for bulky items based on order volume, geography, and resource availability
• Schedule Coordination: Align delivery appointments with customer availability and service constraints (e.g., 2-person delivery, installation slots)
• Carrier & Driver Coordination: Assign deliveries to internal and external transport partners and ensure all instructions are communicated clearly
• Load Planning: Optimize truckloads to maximize vehicle utilization while respecting size/weight constraints and delivery priorities
• System Management: Use TMS and WMS to track delivery status, assign routes, and update real-time changes
• Exception Handling: Monitor delivery progress, resolve disruptions (e.g., failed deliveries, delays), and communicate proactively with customer service teams
• Performance Monitoring: Track KPIs such as on-time delivery rate, failed delivery ratio, and average delivery cost
• Continuous Improvement: Identify inefficiencies and collaborate with warehouse and transport teams to improve planning accuracy and delivery speed

Key Qualifications

• 4+ years experience in transport, logistics planning, or distribution scheduling (bulky item or white-glove delivery is a strong plus)
• Solid understanding of route optimization and fleet scheduling principles
• Experience with TMS/WMS tools (e.g., Transwide, SAP TM, ORTEC, Manhattan, etc.)
• Strong organizational and problem-solving skills
• High level of accuracy and attention to detail
• Good communication skills in English;
• Familiarity with last-mile delivery challenges, especially for large/fragile products