Delegate Relations Lead

Refinitiv; City Of London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading information services company is seeking a Delegate Relations Lead to enhance revenue through consultative sales and partnerships. This role involves engaging VIPs and senior stakeholders to facilitate a high-value experience. The ideal candidate has a strong background in outbound B2B sales, relationship building with executives, and a track record in managing sales funnels. The role operates in a hybrid work model, allowing for flexible working arrangements.

Benefits

Flexible vacation

Mental Health Days

Tuition reimbursement

Qualifications

• Previous outbound B2B sales experience in an events environment.
• Proven track record of engaging with C-level executives and senior decision makers.
• Event industry experience preferred, with understanding of delegate/attendee acquisition.

Responsibilities

• Drive delegate revenue through consultative sales and outbound partnerships.
• Build and nurture relationships with VIPs and senior stakeholders.
• Manage face-to-face VIP engagement during events.

Skills

Outbound B2B sales experience

Engagement with C-level executives

Partnership development

Lead qualification

Pipeline management

Cross-functional collaboration

Tools

Salesforce

Job description

Our Privacy Statement & Cookie Policy Reuters Events, a dynamic and fast‑growing part of Thomson Reuters, is seeking a Delegate Relations Lead to join our Delegate Sales team. We deliver world‑class conferences and strategic content across a wide range of industries—from energy and pharma to finance, legal, and automotive—bringing together senior executives and thought leaders from around the globe. Founded in 1990 as FCBI and acquired by Reuters in 2019, Reuters Events combines the trusted global reach of the Reuters brand with deep industry expertise to create impactful, content‑led experiences. Our mission is to provide the intelligence and connections that drive strategic decision‑making and long‑term success for leading organisations worldwide.

About the Role

In this role, you’ll be responsible for driving delegate revenue through consultative sales and outbound partnerships. You’ll build and nurture relationships with VIPs and senior stakeholders, ensuring a high‑value onsite experience that fosters peer‑to‑peer networking and long‑term engagement.

Responsibilities

• Lead Generation & Sales Funnel Management: Build and maintain a focused target account list in collaboration with Conference Producers, using LinkedIn, company research, and industry news.
• Source, qualify, and nurture leads through the sales funnel, ensuring accurate Salesforce CRM upkeep.
• Re‑engage past delegates and speaker contacts to drive repeat attendance.
• VIP Acquisition & Relationship Building: Develop and execute a VIP acquisition and nurturing plan aligned with event milestones, supported by the Sector Head and Head of Delegate Sales.
• Identify and source VIPs based on event criteria, tailoring outreach via email, LinkedIn, calls, and referrals.
• Send personalized invitations, manage RSVPs, and ensure high‑value onsite engagement and networking.
• Maintain ongoing relationships with VIPs and industry groups to enhance delegate experience and retention.
• Event Collaboration & Strategic Insight: Work closely with Conference Producers and Sector Heads to meet delegate mix targets and ensure a balanced vendor / end‑user ratio.
• Collaborate with marketing and commercial teams to identify attendee growth areas and optimise outbound focus based on booking patterns.
• Provide insights into industry challenges and investment trends to support onsite sponsor introductions and strategic networking.
• Onsite Engagement & Post‑Event Follow‑Up: Manage face‑to‑face VIP engagement during events, ensuring meaningful interactions with sponsors and other stakeholders.
• Follow through on nurture processes to secure attendance and post‑event relationship continuity.

About You

• Previous outbound B2B sales experience in an events environment.
• Proven track record of engaging with C‑level executives and senior decision makers.
• Partnership development experience with focus on relationship building and lead conversion.
• Outbound prospecting expertise across multiple channels (LinkedIn, email, phone, referrals).
• Lead qualification and nurturing capabilities.
• Pipeline management and revenue forecasting.
• Cross‑functional collaboration abilities (working with marketing, sales teams, content teams).
• Event industry experience preferred, with understanding of delegate / attendee acquisition.
• CRM and data management experience preferred (specifically Salesforce).

Hybrid Work Model

We’ve adopted a flexible hybrid working environment (2‑3 days a week in the office depending on the role) for our office‑based roles while delivering a seamless experience that is digitally and physically connected.

Flexibility & Work‑Life Balance

Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work‑life balance.

Career Development and Growth

By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real‑world solutions. Our Grow My Way programming and skills‑first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI‑enabled future.

Industry Competitive Benefits

We offer comprehensive benefit plans to include flexible vacation, two company‑wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

Culture

Globally recognised, award‑winning reputation for inclusion and belonging, flexibility, work‑life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

Social Impact

Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro‑bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

Making a Real‑World Impact

We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Legal and EEO Statement

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organisations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialised software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, colour, sex / gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status or any other protected classification under applicable law. Thomson Reuters is a proud Equal Employment Opportunity Employer providing a drug‑free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation.

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