Defence Technical Support Coordinator

TVS SCS; Banbury; Hybrid; GBP 30,000 - 42,000; Full time

Job summary

A leading supply chain solutions provider in Banbury is seeking a Technical Support Specialist to provide support for customer inquiries and product compliance. This role requires HNC or equivalent in an engineering discipline and includes handling customer queries and ensuring product quality. The company offers competitive salary, hybrid working structure, and multiple employee benefits including pension scheme and wellness programs.

Benefits

Competitive Salary

Pension scheme with up to 6% employer matched contributions

25 days holiday + 8 statutory bank holidays

Established hybrid working structure

Employee Assistance Programme supporting wellness

Qualifications

• Ability to read engineering drawings.
• Ability to use basic measuring equipment.
• Some understanding of vehicle systems.
• Resilient and clear thinking under pressure.
• Some experience in a technical customer services role is an advantage.

Responsibilities

• Handling customer queries and providing part identification.
• Build effective working relations with customers and suppliers.
• Management and resolution of customer non-conformances.
• Process and inspect customer returns.

Skills

Effective communicator

Customer Focus

Team working and flexibility

Logical approach to resolving issues

Computer literate, competent in using Microsoft applications

Education

Qualified to HNC or equivalent experience in an engineering / mechanical discipline

Job description

A leading supply chain solutions provider in Banbury is seeking a Technical Support Specialist to provide support for customer inquiries and product compliance. This role requires HNC or equivalent in an engineering discipline and includes handling customer queries and ensuring product quality. The company offers competitive salary, hybrid working structure, and multiple employee benefits including pension scheme and wellness programs.