Debrief Operative - Customer Support & Logistics

DPD Group UK; Dundee; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading parcel delivery company based in Dundee is seeking a Debrief Operative for a permanent part-time position. Responsibilities include assisting customers and drivers, providing excellent service, and ensuring proper administrative tasks are completed. Ideal candidates should have strong communication skills, attention to detail, and the ability to work under pressure. Join us for career growth and various employee benefits.

Benefits

Holiday trading

Enhanced maternity and paternity package

Free life assurance

Health and wellbeing services

Free On Site Parking

Discounted shopping offers

Milestone Days off

Free eye tests

Responsibilities

• Answering telephone calls and assisting customers with enquiries.
• Assisting drivers with locating addresses.
• Providing excellent customer service.
• Debrief of drivers ensuring processes are followed.
• Reporting damaged devices for prompt repair.
• Completing contractor paperwork.
• Implementing Health and Safety Policy.
• Ensuring secure passage of goods.
• Carrying out additional duties as requested.
• Demonstrating core company values.

Skills

Passion and self-determination

Keen eye for detail

Excellent organisational skills

Ability to work under pressure

Flexibility and adaptability

Strong communication skills

Proficiency in using computer systems

Customer service orientation

Basic numeracy and literacy skills

Ability to multitask

Team player

Problem-solving skills

Reliability and punctuality

Job description

A leading parcel delivery company based in Dundee is seeking a Debrief Operative for a permanent part-time position. Responsibilities include assisting customers and drivers, providing excellent service, and ensuring proper administrative tasks are completed. Ideal candidates should have strong communication skills, attention to detail, and the ability to work under pressure. Join us for career growth and various employee benefits.