Deaf Services Bookings Coordinator

Silent Sounds Communications Ltd; High Wycombe; On-site; GBP 25,000 - 30,000; Full time

Job summary

A communication service provider in High Wycombe seeks a Bookings Coordinator for its Deaf Services team. The role requires managing bookings, responding to client inquiries, and providing exceptional customer service. Candidates should have a BSL Level 2 qualification and be organized with strong communication skills. The position includes day-to-day coordination of services while liaising with Deaf clients. Full training is provided to the selected applicant.

Benefits

Full training provided

Qualifications

• Confident, self-motivated with a friendly demeanor.
• Multitasking capability under pressure.
• Strong verbal and written communication skills.
• Highly organized with attention to detail.

Responsibilities

• Manage bookings and queries efficiently.
• Provide excellent customer service as the first point of contact.
• Keep records up to date and file administration tasks.
• Undertake rotational on-call duties.

Skills

Customer service excellence

Multi-tasking

Effective communication

Time management

Attention to detail

Teamwork

Education

BSL Level 2 qualification

Tools

Microsoft Word

Outlook

Job description

We are looking for a Bookings Coordinator to join our Deaf Services team. The role of the Bookings Coordinator is to be the first point of contact for clients who would like to book an interpreter and to assist language service professionals attending assignments. You will work to ensure the smooth running of all day-to-day services. This will include services to be booked, requesting availability from interpreters and translators, confirming bookings, making amendments as required and filling short notice emergency bookings.

Key Duties

• Dealing with bookings and queries efficiently in a fast paced environment.
• Answering telephone and video calls, being the first point of contact.
• Providing and maintaining excellent customer service.
• Keeping client and interpreter records up to date.
• Filing and general office administration.
• Liaising with Deaf clients over WhatsApp and facetime.
• Undertake rotational on-call duties, including responsibility for the office mobile phone, to maintain 24-hour service delivery and patient care.

Qualifications

• Be a confident, self-motivated individual with a friendly and personable manner.
• Be deaf aware.
• Be able to multi-task under pressure, manage time and priorities.
• Hold a minimum qualification of BSL in Level 2.
• Be a strong verbal and written communicator.
• Be confident speaking over the phone with clients and interpreters.
• Have an intermediate knowledge of word and outlook email.
• Be highly organised, accurate and pay great attention to detail.
• Be able to work as part of a team, but also independently when required.
• Have a flexible with a supportive attitude towards your job role and team members.

Full training is provided.

Please note that only shortlisted applicants will be contacted for an interview.