Data Quality Specialist, AGI Data Services - G T Quality

Amazon Jobs; Cambridge; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading global e-commerce company in Cambridge seeks a Quality Specialist to enhance operational quality through defined metrics and improvement strategies. The role involves analyzing data trends, coaching teams, and managing stakeholder relationships. Candidates should have a Bachelor's degree and advanced proficiency in English, along with project management experience to thrive in a fast-paced environment. The company promotes an inclusive culture and values diversity in its workforce.

Qualifications

• Advanced-level proficiency in English (C1+ or equivalent fluency).
• Ability to thrive in a fast-paced environment.
• Experience managing multiple stakeholders at varied levels.

Responsibilities

• Define and implement quality metrics for workflows.
• Create prescriptive actions for quality issues.
• Analyze data trends and develop solutions.
• Monitor quality performance and coach teams.

Skills

Project management

Stakeholder management

Data analysis

Workflow optimization

Education

Bachelor's degree or equivalent

Job description

Quality Specialists play a vital role in establishing and maintaining comprehensive quality frameworks across our operations. Their primary responsibility begins with developing robust quality strategies in collaboration with customers and CPMs, encompassing metrics, audit approaches, and specific targets for each workflow. When quality issues arise, these specialists create prescriptive actions, examining data patterns to formulate effective solutions. They maintain a continuous improvement cycle by managing a critical feedback loop between operations and customers, drawing insights from multiple sources including quality auditors, side‑by‑side observations, and metric analysis. Through regular side‑by‑side sessions, they identify opportunities for workflow enhancement and quality improvements. The specialists serve as key escalation points for customer concerns, providing strategic recommendations based on their deep understanding of processes. They consistently evaluate quality tools, suggesting refinements to enhance effectiveness, while simultaneously maintaining and updating process documentation to ensure standardization and clarity across all workflows. This comprehensive approach ensures quality remains at the forefront of our operational excellence.

Key job responsibilities

• Define and implement quality metrics for established workflows
• Create prescriptive actions for quality issues
• Partner with customers, operations and internal support teams to optimize workflow quality
• Conduct side‑by‑side sessions to identify opportunities for workflow enhancement and quality improvements
• Analyze data trends and develop solutions
• Monitor quality performance and coach operations teams
• Create and maintain quality metrics reports
• Handle customer escalations and recommendations
• Evaluate and suggest improvements for quality tools
• Support process documentation and implementation

Qualifications

• Bachelor's degree or equivalent
• Advanced‑level proficiency in English language (C1+ or equivalent fluency by Common European Framework of Reference for Languages (CEFR) standards)
• Experience with strong project management skills and the ability to thrive in a fast‑paced environment
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.