Data Center Operations Analyst

ServiceNow; Staines-upon-Thames; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading technology company is seeking a Data Center Operations Engineer to join their service engineering team. This role involves executing daily operations, managing vendors, and implementing best practices for data center operations. Candidates should have a minimum of four years of experience in data centers and leverage AI in work processes. Flexibility and excellent analytical skills are essential for success.

Qualifications

• Minimum four years of experience in data center operations.
• Proven ability to function independently in ambiguous situations.
• Excellent communication and customer-focused skills.

Responsibilities

• Implement and execute data center operations procedures.
• Document and standardize best practices for data center operations.
• Manage vendors within data centers.

Skills

Experience in AI integration

Data center operations experience

Installation of racks and servers

Basic hardware break-fix

Knowledge of data center infrastructure

Networking/server architecture

Vendor management

Process oriented

Strong analytical skills

General documentation skills

Knowledge of ITIL process methodologies

Job description

What you get to do in this role

• As a Data Center Operations Engineer you will be a member of the Service Engineering team that is responsible for global infrastructure design standards operations and architecture. You will :
• Use your experience in data center operations to implement, communicate, execute and assist with procedures including day to day operations, asset management deployments, and hardware break‑fix.
• Take part in documentation and evangelize a catalog of standards and best practices for data center operations.
• Function as the primary point of contact and be accountable for all vendors who operate inside of our data centers.

This role is based in our DataCentre Facility at Slough.

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision‑making or problem‑solving. This may include using AI‑powered tools, automating workflows, analyzing AI‑driven insights or exploring AI’s potential impact on the function or industry.
• Minimum four years of experience in data centers operations with a record of increasing role responsibility.
• Installation of pre‑integrated racks, individual servers and network appliances including stacking, wiring, cable managing and equipment labeling.
• Perform basic hands‑on hardware break‑fix with servers and network appliances.
• General knowledge of data center facilities and infrastructure including power, HVAC, structured cabling, rack management and security.
• Working knowledge of networking / server architecture and hardware.
• Experience managing vendors in a data center environment.
• Process oriented and experienced in process development.
• Strong analytical skills with the ability to multi‑task several unrelated issues.
• Must be able to travel domestically and internationally.
• General documentation skills with particular emphasis on technical processes and standards.
• Knowledge and experience in ITIL process methodologies – a plus.
• Proven ability to function independently in ambiguous situations with a record of success.
• Excellent communication, customer focus, problem solving, conflict management, time management and interpersonal skills required.

Additional Information

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third‑party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

Remote Work : No

Employment Type : Full‑time