Cybersecurity Tech Support Specialist

KnowBe4; Leeds; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading cybersecurity firm in Leeds is seeking a Tech Support professional to serve as the first line of contact for customer support. The role involves providing excellent service, troubleshooting product-related issues, and collaborating with internal teams to enhance customer satisfaction. The ideal candidate should have at least 1 year of experience in technical support and strong communication skills. This position offers a modern work environment and various benefits, including bonuses and reimbursement programs.

Benefits

Company-wide bonuses based on sales targets

Employee referral bonuses

Tuition reimbursement

Certification reimbursement

Adoption assistance

Qualifications

• 1+ years of experience in a technical support role or similar.
• Must demonstrate integrity, accountability, respect, and commitment.
• Strong collaborative and teamwork skills.

Responsibilities

• Assist in implementing KnowBe4 products to meet customer needs.
• Collaborate with the Product team for customer feedback.
• Communicate directly with customers to gather issue details.
• Work with CSM team to resolve customer issues swiftly.
• Investigate and document technical issues.
• Manage the ticketing queue for timely issue resolution.
• Conduct technical walkthroughs and webinars.
• Answer incoming calls to address customer questions.

Skills

Technical troubleshooting

Time management

Effective communication

Team collaboration

Familiarity with IT Security

Education

Two-year degree preferred

Job description

A leading cybersecurity firm in Leeds is seeking a Tech Support professional to serve as the first line of contact for customer support. The role involves providing excellent service, troubleshooting product-related issues, and collaborating with internal teams to enhance customer satisfaction. The ideal candidate should have at least 1 year of experience in technical support and strong communication skills. This position offers a modern work environment and various benefits, including bonuses and reimbursement programs.