Cybersecurity SaaS Support Engineer (Remote)

Push Security; Remote; GBP 40,000 - 60,000; Full time

Job summary

A cybersecurity startup is looking for a Technical Support Engineer to help customers deploy and troubleshoot their product, focusing on preventing phishing and identity-based attacks. The ideal candidate will have over 5 years of experience in technical support, a strong understanding of web technologies, and excellent communication skills. This role offers a flexible, remote-first work environment with competitive compensation and growth opportunities.

Benefits

Flexible remote-first work environment

Competitive compensation and equity package

Opportunities for growth in a fast-scaling startup

Qualifications

• 5+ years of experience in technical support, solutions engineering, or customer success.
• Strong understanding of web technologies including HTTP, APIs, and authentication.
• Experience using AWS CloudWatch and SQL for issue investigation.

Responsibilities

• Respond to customer technical queries via chat, email, and video.
• Troubleshoot integration issues involving browsers and APIs.
• Collaborate closely with teams to ensure a first-class user experience.

Skills

Technical support experience

Strong understanding of web technologies

Experience with AWS CloudWatch

SQL querying

Debugging client-side issues

Excellent communication

Problem-solving in startup environments

Job description

A cybersecurity startup is looking for a Technical Support Engineer to help customers deploy and troubleshoot their product, focusing on preventing phishing and identity-based attacks. The ideal candidate will have over 5 years of experience in technical support, a strong understanding of web technologies, and excellent communication skills. This role offers a flexible, remote-first work environment with competitive compensation and growth opportunities.