CX Insight & Journey Lead (Hybrid)

Reed Talent Solutions; Bedford; Hybrid; GBP 61,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Journey Manager to enhance customer experience through insight-driven methodologies. Located in Bedford with a hybrid working model, this role requires a strong analytical mindset and excellent stakeholder management skills. You will be responsible for designing and implementing methodologies to gather customer feedback and improve service quality. If you have the ability to influence and engage at all levels, we want to hear from you.

Benefits

30 days annual leave plus bank holidays

2:1 matched pension contributions

Interest-free loans for season tickets

Cycle to work scheme

Subsidised eye tests and flu jabs

Life assurance scheme

Employee assistance programme

Paid volunteering days

Recognition scheme

Qualifications

• Proven experience in designing customer experience methodologies.
• Strong analytical skills to translate data into insights.
• Excellent communication and presentation skills.

Responsibilities

• Design and implement customer journey methodologies.
• Lead collection and analysis of customer feedback.
• Collaborate with stakeholders to support CX initiatives.

Skills

Analytical skills

Stakeholder management

Communication skills

CX methodologies

Tools

MS Office

CX management platforms

Job description

A leading recruitment agency is seeking a Customer Journey Manager to enhance customer experience through insight-driven methodologies. Located in Bedford with a hybrid working model, this role requires a strong analytical mindset and excellent stakeholder management skills. You will be responsible for designing and implementing methodologies to gather customer feedback and improve service quality. If you have the ability to influence and engage at all levels, we want to hear from you.