CX Engineering Leader: Scale the E‑commerce Experience

ASOS; Greater London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading fashion brand is seeking a Director of Engineering for Customer Experience to shape innovative digital experiences. The role demands extensive engineering leadership, ensuring robust technology strategies and cultivating a high-performing team. This position emphasizes collaboration across various departments and driving innovation while maintaining a strong focus on user needs. The ideal candidate has a proven background in digital products and a deep technical foundation, ready to meet the challenges of a dynamic e-commerce environment.

Benefits

Employee discount

Employee sample sales

25 days paid annual leave

Discretionary bonus scheme

Long term incentive plan

Private medical care scheme

Flexible benefits allowance

Personalised learning opportunities

Qualifications

• Extensive experience leading engineering teams focused on customer experience and digital products.
• A proven track record of scaling engineering organisations within fast-paced businesses.
• Demonstrated success in building applications for digital e-commerce companies.
• A deep technical background with hands-on engineering experience.
• Strong understanding of search and AI application to enhance customer journeys.
• Skilled at setting vision and strategy while engaging in technical details.
• Highly collaborative experience across Product Design and Data functions.
• An innovative mindset to anticipate industry trends and provide solutions.

Responsibilities

• Define and own the technology strategy for customer experience across ASOS.
• Lead and grow a high-performing engineering team of 150.
• Champion best engineering practices ensuring robust, scalable platforms.
• Collaborate with Product Design and Customer leaders for digital experiences.
• Drive adoption of technologies that enhance speed, agility, and quality.
• Balance technology delivery with innovation and customer needs.
• Embed a culture valuing curiosity and continuous improvement.

Skills

Go

Lean

Management Experience

React

Node.js

Operations Management

Project Management

Research & Development

Software Development

Team Management

GraphQL

Leadership Experience

Job description

A leading fashion brand is seeking a Director of Engineering for Customer Experience to shape innovative digital experiences. The role demands extensive engineering leadership, ensuring robust technology strategies and cultivating a high-performing team. This position emphasizes collaboration across various departments and driving innovation while maintaining a strong focus on user needs. The ideal candidate has a proven background in digital products and a deep technical foundation, ready to meet the challenges of a dynamic e-commerce environment.