CX Champion for Health Services (York)

Michael Page (UK); York and North Yorkshire; On-site; GBP 26,000; Full time

Job summary

A reputable non-profit organization in York is seeking a Customer Experience Advisor. The role involves supporting customers with health care inquiries and providing support via telephone. Applicants should have experience in customer service, excellent communication skills, and an empathetic approach. This position offers a competitive salary, training, and opportunities for advancement in a positive work environment.

Benefits

Competitive salary of £26,000+

Full training provided

Central location with free parking

Free gym on site

Generous holiday allowance

Regular incentives

Excellent benefits

Qualifications

• Previous customer service experience from various backgrounds.
• Passionate about helping and supporting customers.
• Ability to provide tailored solutions to inquiries.

Responsibilities

• Support customers with a range of health care inquiries.
• Correspond with customers mainly over the telephone.
• Process claims and handle transactions from start to finish.

Skills

Customer service experience

Excellent telephone manner

Strong communication skills

Empathy and understanding

Problem-solving skills

Team player

Job description

A reputable non-profit organization in York is seeking a Customer Experience Advisor. The role involves supporting customers with health care inquiries and providing support via telephone. Applicants should have experience in customer service, excellent communication skills, and an empathetic approach. This position offers a competitive salary, training, and opportunities for advancement in a positive work environment.