Customs Specialist - maternity cover

Kuehne + Nagel AS; Kegworth; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading logistics company in Kegworth is seeking an experienced administrator for their Customs Department. This role includes preparing customs documentation and providing high-quality customer service to stakeholders. The ideal candidate has customs experience, excellent computer skills, and strong problem-solving abilities. Join us for a rewarding career with benefits including a contributory pension plan and wellness support.

Benefits

Contributory pension plan

Employee assistance programme

Route 2 Rewards scheme

Qualifications

• Proven experience in customs and a good understanding of customs procedures.
• Experience in a client-facing role is essential.
• Strong skills in Word and Excel are required.

Responsibilities

• Prepare and present Import/Export Customs Documentation.
• Provide excellent customer service to internal and external stakeholders.
• Control and distribute all relevant documentation.

Skills

Experience in customs

Customer facing experience

Comprehensive computer skills

Excellent communication skills

Problem solving skills

Attention to detail

Job description

It's more than a job

In an administrative role at Kuehne+Nagel, tasks such as managing office operations or coordinating schedules certainly contribute to your team's success, but they also provide meaningful moments for people around the world. Because your attention to detail supports your colleagues to perform at their best, such as ensuring the timely and seamless transport of hearing aids and advanced medical devices that change lives. At Kuehne+Nagel, our work contributes to more than we imagine.

Your role is to support all administrative activities within the Customs Department to enable the servicing of internal stakeholders and external customers. A significant aspect of this role is working to contractual terms with a range of customers.

How you create impact

• Preparation and presentation of Import/Export Customs Documentation.
• Provide high quality customer service to both internal stakeholders & our customers
• Control and distribution of all relevant documentation.
• Resolution of Customer queries/issues via email and telephone/root cause analysis, corrective & preventative actions
• Work within Customer SOPs
• Mailbox Management - incoming entry requests/other incoming communications
• Perform data validity check
• Escalate deviations to SOP to External Customs Manager

What we would like you to bring

• Experience in customs and good understanding of customs procedures
• Experience in a customer facing role
• Comprehensive computer skills, including Word and Excel
• Excellent communication skills – both verbal and written
• Good problem solving skills and ability to work with tight deadlines
• High level attention to detail

What's in it for you

If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme, which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.

Who are we

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.