Customer Technical Lead – Quality & Growth (FMCG)

Barfoots of Botley; England; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading agricultural company is seeking a Customer Technical Account Manager to provide technical support and enhance client engagement. The successful candidate will manage retail accounts, ensuring communication of customer requirements. Responsibilities include developing quality improvement plans and conducting customer site visits. Ideal candidates will have experience in quality management, strong communication skills, and food industry knowledge. This role comes with several benefits, including a company pension scheme and development opportunities.

Benefits

Company pension scheme

24/7 Online GP access

Life Assurance

Employee Assistance Program

Discounted leisure membership

Free onsite parking

Qualifications

• Previous experience in Quality or Technical Management or equivalent discipline.
• Previous FMCG or Food/Produce experience desirable.
• UK driving licence and ability to travel within the UK.

Responsibilities

• Provide Technical Support to Customer contacts, primarily Technical and Commercial Managers.
• On-board new suppliers to relevant customer systems.
• Develop quality improvement plans.
• Maintain customer score cards to seek and achieve continuous improvement.

Skills

Excellent communication and presentation skills

Commercial awareness

Strong interpersonal and relationship building ability

Strong organisational skills and attention to detail

Effective project/priority management

Education

Food Safety Level 2

HACCP Level 2

Tools

MS Office applications

Supplier compliance systems

Job description

A leading agricultural company is seeking a Customer Technical Account Manager to provide technical support and enhance client engagement. The successful candidate will manage retail accounts, ensuring communication of customer requirements. Responsibilities include developing quality improvement plans and conducting customer site visits. Ideal candidates will have experience in quality management, strong communication skills, and food industry knowledge. This role comes with several benefits, including a company pension scheme and development opportunities.