Customer Team Member

Co-op Group; Tranent; On-site; GBP 10,000 - 40,000; Part time

Job summary

A well-known retail company is seeking Customer Team Members in Tranent, Scotland. The role involves delivering friendly service, supporting colleagues, and ensuring store safety. Ideal candidates must have a care for customer needs and strong people skills. This part-time position offers flexible shifts, competitive pay, and a range of benefits including discounts and paid training. Join us in building a community-focused team.

Benefits

30% discount on Co-op products

Pension scheme with up to 10% employer contributions

Access to a money-management app

31 days of holiday pro-rata

Virtual healthcare services

24/7 employee assistance service

Dedicated support for career progression

Cycle-to-work scheme

Qualifications

• Genuine care for the needs of customers and members.
• Ability to build positive relationships with customers and colleagues.
• Positive approach to change and problem solving.
• Flexibility to work various shifts.

Responsibilities

• Provide friendly and thoughtful service, putting customers first.
• Support store colleagues to solve problems for customers.
• Ensure store safety and legality, keeping shelves stocked.
• Introduce new products and services, sharing experiences.
• Get involved in local community activities.

Skills

Customer care

People skills

Problem solving

Flexibility

Job description

Customer Team Member

Location: Brotherstones Way Windygoul, Tranent, EH33 2QF

Pay: £12.60 per hour

Contract: 8 hours per week + regular overtime, permanent contract, part time

Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview

Full, paid training provided

You can apply for this role using your mobile device (no CV needed!)

We're looking for Customer Team Members to join our team at Co‑op.

What you'll do

• Friendly and thoughtful service – put customers first: respond to queries, champion Co‑op products and Membership, and deliver a great shopping experience
• Work together to make everyone's day better – support store colleagues to solve problems for customers and members
• Make sure the store is safe and legal – keep shelves stocked and ensure prices, dates and temperatures are correct
• Help introduce new products and services – make changes feel natural, sharing experiences with colleagues so everyone learns together
• Support your local community – get involved in activities and events

This job would suit people who have

• A genuine care for the needs of customers and members
• Great people skills, with the ability to build positive relationships with customers and colleagues
• A positive approach to change and problem solving
• The flexibility to work a range of different shifts

Why Co‑op?

• 30% discount on all Co‑op products in‑store and 10% discount on all other brands
• A pension scheme with up to 10% employer contributions
• Stream – a money‑management app giving you access to a percentage of your pay as you earn it
• 31 days of holiday (including bank holidays, pro rata for part‑time colleagues)
• Virtual healthcare services for you and your family, including GP appointments, eye care, mental health support and nutrition and fitness consultations
• 24/7 employee assistance service
• Full, paid training and dedicated support for your personal development and career progression
• Rotas shared three weeks in advance and accessible on your phone
• Cycle‑to‑work scheme

Building an inclusive workplace

We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion.

Application process

As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.