Customer Team Member

AF Blakemore & Son Ltd; Stourbridge; On-site; GBP 10,000 - 40,000; Part time

Job summary

A major retail and foodservice company is seeking a Customer Team Member at SPAR Hagley. In this role, you will provide excellent customer service, assist with stock management and contribute to a positive store environment. The position involves varied shifts, including mornings and weekends, and previous experience in retail is preferred. Employees enjoy a comprehensive benefits package that includes generous staff discounts, holiday pay exceeding statutory standards, and various wellbeing supports.

Benefits

Generous staff discount

Paid breaks

Company pension scheme

Wellbeing support

Outstanding training and development

Proactive promotion of internal candidates

Qualifications

• Previous experience in a similar role preferred.
• Excellent attention to detail and ability to follow instructions.
• Understanding of retail legislative responsibilities.

Responsibilities

• Greet customers in a friendly manner.
• Assist customers in finding items and answering inquiries.
• Process purchases efficiently and maintain a friendly service.

Skills

Customer service

Attention to detail

Teamwork

Cash handling

Challenge 25 policy

Job description

Customer Team Member (18+) SPAR Hagley.

16 hours p / w.

Mornings, evenings and weekends.

Various shifts.

We have an exciting opportunity for a SPAR Customer Team Member. As a Customer Team Member at SPAR Hagley, you will play a vital role in supporting our store management team and creating a positive customer experience. You will assist in maximising sales and profit by carrying out allocated tasks in order to contribute to the continuous improvement of the store, ensuring great customer service, through ‘Brilliant Basics, Moments of Wow, Food for later and Food for now!’

Key Tasks / Responsibilities :

Customer Service :

• Greeting customers in a friendly and welcoming manner.
• Answering customer inquiries about products and services and assisting customers in finding the items they need.
• Processing customer purchases efficiently and accurately through the tills, maintaining a positive and friendly service
• Upselling selected products to customers and highlighting multi-buy offers, to ensure maximum sales at our Hagley SPAR store

Store Operations :

• Working stock; checking deliveries, stocking shelves, maintaining a clean and organised sales floor, rotating stock to ensure freshness and timely expiration dates.
• Completing additional assigned tasks, such as date checking, stock and gap checking, price changes, promotional displays and other tasks as required from time to time.
• Adhering to all company policies and procedures and processes.

Key Skills / Knowledge :

• Previous experience in a similar role and / or industry is preferred
• Reliably follows instructions and procedures with excellent attention to detail
• Some understanding of legislative responsibilities of a retail environment and the skills to assist with adherence
• Ability to contribute ideas for delivering exceptional customer service and driving the business forward
• Experience of using a ‘Challenge 25’ policy desirable
• Keen and enthusiastic approach to working both in a team and independently
• Previous cash handling experience is preferred but not essential

What's in it for you?

• Excellent benefits package including :
• Holiday, Maternity and Paternity leave and pay in excess of statutory entitlements
• Develop your skills and capability in a highly supportive and multi-diverse culture
• Outstanding Training & Development
• Gain hands‑on experience in a high volume, fast paced convenience store
• Generous staff discount in all our SPAR stores (excl. Alcohol & Cigarettes)
• Proactive promotion of internal candidates
• Paid Breaks
• Free Tea & Coffee
• Early access to your pay through ‘EarlyPay’
• 24 / 7 access to your payslips and Rotas via HR / Payroll portal
• Wellbeing support – access to emotional support, counselling, legal and financial advice
• Company Pension Scheme
• NEST pension scheme
• Company Life Insurance worth 1 x Annual Salary and 6 x Annual Salary with Company Pension Scheme
• Extra Holidays - Purchase Scheme
• Cycle to work - Bicycle purchase scheme
• Long Service Awards

We are a dynamic and innovative retail, wholesale and foodservice business, committed to delivering exceptional customer experiences and staying at the forefront of industry trends. A company that now owns 245 SPAR convenience stores and employs more than 5,000 people, with a turnover of £1.3 billion.