Customer Team Member

Co-op Digital; Stepps; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading retail organization in Scotland is seeking a Customer Team Member to provide exceptional service and support to customers. This role involves working varied shifts and engaging with the local community. Ideal candidates should possess strong people skills, a genuine care for customer needs, and the flexibility to adapt to different demands. Full training is provided, along with attractive benefits like discounts, a pension scheme, and healthcare options.

Benefits

30% discount on all Co-op products

10% discounts on other brands

Pension scheme with employer contributions

Stream app for pay access

31 days holiday pro rata

Virtual healthcare services

24/7 employee assistance service

Full, paid training

Cycle-to-work scheme

Qualifications

• Genuine care for customer needs.
• Ability to build positive relationships with customers.
• Positive approach to change and problem solving.
• Flexibility to work various shifts.

Responsibilities

• Provide friendly and thoughtful customer service.
• Support store colleagues and solve customer problems.
• Ensure store safety and legality.
• Help introduce new products and services.
• Engage with the local community through activities.

Skills

Customer service

People skills

Problem solving

Flexibility

Job description

Customer Team Member

Location: 63 Cumbernauld Road Stepps, Glasgow, G33 6HZ

Pay: £12.60 per hour

Contract: 16 hours per week + regular overtime, permanent contract, part time

Working pattern: varied shifts including early mornings (6am store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview

Full, paid training provided

You can apply for this role using your mobile device (no CV needed!)

What you'll do

• Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and doing all you can to deliver a great shopping experience
• Work together to make everyone's day better – supporting your store colleagues to solve problems for customers and members
• Make sure the store safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
• Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together
• Support your local community – get involved in all kinds of activities and events!

This job would suit people who have

• A genuine care for the needs of customers and members
• Great people skills, with the ability to build positive relationships with customers and colleagues
• A positive approach to change and problem solving
• The flexibility to work a range of different shifts

Why Co-op?

• 30% discount on all Co-op products in-store plus 10% discounts on all other brands
• A pension scheme with up to 10% employer contributions
• Stream – a money management app giving you access to a percentage of your pay as you earn it
• 31 days of holiday (including bank holidays, pro rata for part time colleagues)
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
• 24/7 employee assistance service
• Full, paid training and dedicated support for your personal development and career progression
• Rotas shared three weeks in advance and accessible on your phone
• Cycle-to-work scheme

Building an inclusive workplace

We’re building diverse and inclusive teams that reflect the communities we serve.

We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion

As part of the application process for this job

you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.