Customer Team Member

Co-op Group; Port Talbot; On-site; GBP 10,000 - 40,000; Part time

Job summary

A well-known retail chain in Port Talbot seeks a Customer Team Member to provide outstanding service and support to customers. The role involves working in shifts, including early mornings and late evenings, contributing to a customer-friendly environment and ensuring store standards. Ideal candidates will possess great people skills and show flexibility in shift patterns, actively participating in store activities while promoting inclusivity.

Benefits

30% discount on Co-op products

10% discounts on other brands

Pension scheme with employer contributions

Access to a money management app

31 days of holiday

Virtual healthcare services

24/7 employee assistance service

Full, paid training

Cycle-to-work scheme

Qualifications

• Genuine care for customer needs.
• Ability to build positive relationships.
• Positive approach to change.
• Flexibility to work varied shifts.

Responsibilities

• Provide friendly and thoughtful service.
• Support store colleagues to solve problems.
• Ensure store safety and legality.
• Introduce new products and services.
• Contribute to community activities.

Skills

Customer service skills

Problem-solving skills

Flexibility

Interpersonal skills

Job description

Customer Team Member

Location: 278 Tollgate Road; Margam Neath, Port Talbot, SA13 2DD
Pay: £12.60 per hour
Contract: 12 hours per week + regular overtime, permanent contract, part time
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview. Role will include working in our in‑store bakery.

Full, paid training provided.

You can apply for this role using your mobile device (no CV needed!).

You must be aged 18 or over to apply for this role as it may involve either, working before 6am or after 10pm, or some other business‑related needs.

What you’ll do

• Friendly and thoughtful service – put customers first in everything you do: responding to queries, championing Co‑op products and Membership, working in our in‑store bakery and doing all you can to deliver a great shopping experience.
• Work together to make everyone's day better – supporting your store colleagues to solve problems for customers and members.
• Make sure the store is safe and legal – keep shelves stocked and make sure prices, dates and temperatures are all as they should be.
• Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together.
• Support your local community – get involved in all kinds of activities and events.

This job would suit people who have

• A genuine care for the needs of customers and members.
• Great people skills, with the ability to build positive relationships with customers and colleagues.
• A positive approach to change and problem solving.
• The flexibility to work a range of different shifts.

Why Co‑op?

• 30% discount on all Co‑op products in-store plus 10% discounts on all other brands.
• A pension scheme with up to 10% employer contributions.
• Stream – a money management app giving you access to a percentage of your pay as you earn it.
• 31 days of holiday (including bank holidays, pro‑rata for part time colleagues).
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
• 24/7 employee assistance service.
• Full, paid training and dedicated support for your personal development and career progression.
• Rotas shared three weeks in advance and accessible on your phone.
• Cycle‑to‑work scheme.

Building an inclusive workplace

We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you.

Learning about the process

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion.

Assessment

As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests.

Other Info

We reserve the right to remove a vacancy before the scheduled closing date.