Customer Team Member

Co-op; Peterborough; On-site; GBP 10,000 - 40,000; Part time

Job summary

A UK grocery retailer is seeking a Customer Team Member for their Peterborough location. This role involves providing exceptional service, supporting colleagues, and ensuring store safety. The ideal candidate will demonstrate a genuine care for customer needs and possess great people skills. Part-time contract with included training and various benefits, making it perfect for those keen to make a positive impact in their local community. Benefits include discounts and a generous holiday package.

Benefits

30% discount on all Co-op products

10% discount on other brands

Pension scheme with employer contributions

Virtual healthcare services

Full, paid training

Cycle-to-work scheme

31 days of holiday (pro rata)

Qualifications

• A genuine care for the needs of customers and members.
• Great people skills, with the ability to build positive relationships.
• The flexibility to work different shifts.

Responsibilities

• Provide friendly and thoughtful service to customers.
• Support store colleagues in solving problems.
• Ensure shelves are stocked and prices are correct.
• Help introduce new products and services.

Skills

Customer service

Problem-solving

Flexibility

Teamwork

Job description

Customer Team Member Location: Thorpe Road, Peterborough, PE3 6AP. Pay: £12.60 per hour. Contract: 12 hours per week + regular overtime, permanent part‑time. Working pattern: varied shifts including early mornings, afternoons, late evenings, weekends. Working in our in‑store bakery. Full, paid training provided. No CV needed. You must be aged 18 or over to apply as the role may involve working before 6am or after 10pm or other business‑related needs.

We’re looking for Customer Team Members to join our team at Co‑op.

When you join Co‑op, you’ll get amazing benefits including 31 days holiday, a pension with up to 10% Co‑op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co‑op products in our stores.

What you’ll do

• Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co‑op products and Membership, working in our in‑store bakery and doing all you can to deliver a great shopping experience.
• Work together to make everyone's day better – supporting your store colleagues to solve problems for customers and members.
• Make sure the store safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be.
• Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together.
• Support your local community – get involved in all kinds of activities and events!

This job would suit people who have

• A genuine care for the needs of customers and members.
• Great people skills, with the ability to build positive relationships with customers and colleagues.
• A positive approach to change and problem solving.
• The flexibility to work a range of different shifts.

Why Co‑op?

• 30% discount on all Co‑op products in‑store plus 10% discounts on all other brands.
• A pension scheme with up to 10% employer contributions.
• Stream – a money management app giving you access to a percentage of your pay as you earn it.
• 31 days of holiday (including bank holidays, pro rata for part‑time colleagues).
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
• 24/7 employee assistance service.
• Full, paid training and dedicated support for your personal development and career progression.
• Rotas shared three weeks in advance and accessible on your phone.
• Cycle‑to‑work scheme.

Building an inclusive workplace

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you. Learn more about our recruitment process at jobs.coop.co.uk/apply‑process and our inclusion commitments at jobs.coop.co.uk/diversity‑inclusion.

As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests. We reserve the right to remove a vacancy before the scheduled closing date.