Customer Team Member

Co-op Group; Bromley; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading retail cooperative in Bromley is seeking a Customer Team Member to provide exceptional service and support to customers. The role requires great people skills and flexibility to work various shifts. Key responsibilities include responding to queries, ensuring store safety, and supporting community activities. The position offers 31 days holiday, a pension with up to 10% contributions, and a 30% discount on all products. Join us to be part of a diverse and inclusive team that prioritizes customer care.

Benefits

31 days holiday

Pension with 10% employer contribution

30% discount on Co-op products

Virtual healthcare services

Cycle-to-work scheme

Full, paid training

Employee assistance service

Qualifications

• Ability to build positive relationships with customers and colleagues.
• Flexible to work a range of different shifts.
• A genuine care for the needs of customers and members.

Responsibilities

• Provide friendly and thoughtful service by responding to queries.
• Support store colleagues to solve problems for customers and members.
• Ensure the store is safe and legal by keeping shelves stocked.
• Help introduce new products and services in a natural way.
• Get involved in community activities and events.

Skills

Great people skills

Positive approach to change and problem-solving

Genuine care for customers and members

Flexibility to work different shifts

Job description

Customer Team Member

Location: 431-435 Downham Way, Bromley, BR1 5HR

Pay: £13.85 per hour including London allowance

Contract: 12 hours per week + regular overtime, 3 month temporary contract, part time

Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview

Full, paid training provided

We’re looking for Customer Team Members to join our team at Co‑op. When you join Co‑op, you’ll get amazing benefits including 31 days holiday, a pension with up to 10% Co‑op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co‑op products in our stores.

What you’ll do

• Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co‑op products and Membership, and doing all you can to deliver a great shopping experience.
• Work together to make everyone’s day better – supporting your store colleagues to solve problems for customers and members.
• Make sure the store is safe and legal – keep the shelves stocked and ensure prices, dates, and temperatures are all as they should be.
• Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together.
• Support your local community – get involved in all kinds of activities and events.

This job would suit people who have

• A genuine care for the needs of customers and members.
• Great people skills, with the ability to build positive relationships with customers and colleagues.
• A positive approach to change and problem solving.
• The flexibility to work a range of different shifts.

Why Co‑op?

• 30% discount on all Co‑op products in‑store plus 10% discount on all other brands.
• A pension scheme with up to 10% employer contributions.
• Stream – a money management app giving you access to a percentage of your pay as you earn it.
• 31 days of holiday (including bank holidays, pro‑rata for part‑time colleagues).
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
• 24/7 employee assistance service.
• Full, paid training and dedicated support for your personal development and career progression.
• Rotas shared three weeks in advance and accessible on your phone.
• Cycle‑to‑work scheme.

Building an inclusive workplace

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the way we work. We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion.

As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.