Customer Team Leader: Lead Store Team & 36 Days Holiday

Co-op; Port Ellen; On-site; GBP 80,000 - 100,000; Part time

Job summary

A retail cooperative in Port Ellen is seeking a Customer Team Leader to provide exceptional service and support to a friendly team. You will be responsible for managing store operations while coaching your team and ensuring customer satisfaction. The role requires strong leadership skills, flexibility in working hours, and dedication to community engagement. Enjoy comprehensive benefits including training, discounts, and a pension scheme. Join us in our mission to serve the community effectively.

Benefits

Paid training

36 days holiday

10% employer pension contributions

30% discount on products

Virtual healthcare services

Cycle-to-work scheme

Qualifications

• Must be aged 18 or over to manage age-related sales.
• Ability to balance leading and supporting team.
• Strong ability to build relationships with customers.

Responsibilities

• Provide friendly service and manage store operations.
• Coach and support team members for growth.
• Ensure store safety and legal compliance.
• Lead HR processes in absence of Store Manager.
• Foster community relationships and support local initiatives.

Skills

Customer service skills

Team leadership

Organizational skills

Problem-solving skills

Interpersonal skills

Flexibility in shift work

Job description

A retail cooperative in Port Ellen is seeking a Customer Team Leader to provide exceptional service and support to a friendly team. You will be responsible for managing store operations while coaching your team and ensuring customer satisfaction. The role requires strong leadership skills, flexibility in working hours, and dedication to community engagement. Enjoy comprehensive benefits including training, discounts, and a pension scheme. Join us in our mission to serve the community effectively.