Customer Team Leader: Lead & Develop Store Team (Part-Time)

Co-op Careers; Ware; On-site; GBP 80,000 - 100,000; Part time

Job summary

A leading retail organization is seeking a Customer Team Leader in Stevenage, UK, to provide exceptional customer service and lead the store team. Responsibilities include coaching team members, ensuring store operations, and developing positive customer relationships. Ideal candidates will possess strong organizational and problem-solving skills, with a genuine care for customer needs. This part-time position offers benefits like paid training, a pension scheme, and employee discounts.

Benefits

30% discount on all Co-op products

Pension scheme with up to 10% employer contributions

37 days of holiday annually

Virtual healthcare services

24/7 employee assistance service

Cycle-to-work scheme

Qualifications

• Must be aged 18 or over to authorize age-related sales.
• Genuine care for the needs of customers and members.
• Flexibility to work a range of different shifts.

Responsibilities

• Provide friendly and thoughtful service to customers.
• Develop team capabilities through coaching and training.
• Ensure store remains safe, legal, and fully operational.
• Manage stock accuracy to enhance customer experience.

Skills

Customer service

Leadership

Organizational skills

Problem-solving

Relationship building

Job description

A leading retail organization is seeking a Customer Team Leader in Stevenage, UK, to provide exceptional customer service and lead the store team. Responsibilities include coaching team members, ensuring store operations, and developing positive customer relationships. Ideal candidates will possess strong organizational and problem-solving skills, with a genuine care for customer needs. This part-time position offers benefits like paid training, a pension scheme, and employee discounts.